In case you’ve ever seemed for a CRM, advertising and marketing automation platform, or help software program, chances are high you’ve come throughout HubSpot.
A pioneer of inbound advertising and marketing, HubSpot dominates the trade area and for good cause: It’s a top-tier product with a great deal of nice options.
You’ll be able to just about do every thing in HubSpot. From extremely customizable automations to superior segmentation choices, HubSpot provides a strong assortment of instruments for gross sales and advertising and marketing groups.
However whereas HubSpot positions itself as an all-in-one resolution for companies of any dimension, it’s not at all times the most suitable choice for everybody. If HubSpot is not assembly your group’s wants, there are many HubSpot options to contemplate for its CRM, Advertising and marketing Hub, and Service Hub merchandise.
The disadvantages of HubSpot
The principle points with HubSpot are its worth and its overwhelming variety of options. HubSpot is priced as varied separate merchandise: There’s a Advertising and marketing Hub, a buyer relationship administration (CRM) device, and a Service Hub.
Whereas you should purchase a number of subscriptions as bundles, all of it provides up and might get expensive quick. A Starter bundle plan begins at $45/month for 2 customers, whereas the subsequent plan up — Skilled — begins at $1,600/month.
There are additionally costly onboarding prices to contemplate. HubSpot will be sophisticated software program to arrange, in order that’s normally outsourced to a HubSpot skilled to deal with.
Though HubSpot has a free CRM for as much as 1,000,000 contacts, most of the platform’s greatest options (like attribution) are solely provided within the higher-tier Professional and Enterprise plans. Companies with restricted budgets might discover they’re left with simply primary options like a number of automation options or the CRM.
Dear subscriptions additionally rule out smaller companies or these seeking to strive the platform out.
The reality is, HubSpot is nice for big groups searching for common software program that’s a advertising and marketing resolution with gross sales automation and buyer help.
However choosing the proper advertising and marketing automation software program, CRM software program, or help device depends upon your distinctive enterprise wants and priorities. Earlier than you decide to an costly subscription, be certain to analyze all of the attainable choices.
The 11 greatest HubSpot options
Under, we’ll have a look at the eleven greatest HubSpot options. To make looking simpler, we’ve divided the options into three classes:
Though you’ll discover some similarities and overlap in options with these instruments, most have their very own distinctive options that make them higher suited to sure use instances.
HubSpot Service Hub options
1. Assist Scout
Finest HubSpot different for customer support.
Assist Scout is a strong buyer help platform that prioritizes each agent and buyer expertise. A key benefit is that no advanced or time-consuming onboarding is required — an intuitive and visible interface makes it straightforward for customers to search out their means round.
Buyer administration
Each buyer desires to be handled as a person, which is why each individual your small business has interacted with can have a profile in Assist Scout.
You’ll be able to view all buyer information, app exercise, and former conversations alongside every buyer request. That means, you’re already ready and might ship extra proactive and customized help.
Messages
With Messages, you’ll be able to supply proactive buyer help with trigger-based messages in actual time. Plus, you’ll be able to ship messages from any weblog, webpage, retailer, or app. The widget lets you onboard clients, recommend useful content material, or announce a brand new characteristic.
You can too phase your viewers utilizing customized properties to ship optimized messaging, and stories will help you see whether or not your messages resonate with clients.
Shared inboxes
Obtain all of your help requests in a shared inbox so you’ll be able to handle all of your buyer conversations in a single central place. Construct a database of saved replies to make it simpler to answer requests, and create workflows to robotically assign conversations to accessible brokers.
Useful options like collision detection cease a number of brokers from replying to the identical buyer requests whereas non-public notes assist your group collaborate on the identical request earlier than replying to the client.
Reside chat
Beacon provides reside chat help and makes it ultra-simple for purchasers to search out the suitable information base article to allow them to discover solutions on their very own. You’ll be able to supply reside chat when somebody is offered or direct clients to your e-mail queue — that means they’re not ready round for solutions.
When chat is offered, clients can select the channel that works greatest for them. That means, you’re providing proactive chat help that offers clients what they want.
Information migration
Lastly, Assist Scout makes the method of switching from different platforms straightforward. You need to use their information migration capabilities to deliver your current buyer information and dialog historical past with you without having assist out of your IT division.
Pricing: Beginning at $20/consumer monthly.
Study extra about Assist Scout:
2. Freshdesk
Finest HubSpot different for name heart help.
Freshdesk provides a information base, a shared inbox, and strong ticket administration options. Simply change ticket precedence, standing, or project inside ticket lists.
Social streams allow you to watch particular key phrases and incorporate them into your ticketing system. You may create a ticket from a tweet, DM, or Fb put up.
Once you shut a ticket, Freshdesk lets you ship out buyer satisfaction surveys (CSAT) to see how you probably did.
Free tiers allow smaller clients to get an understanding of the options, however key options just like the chatbot, social indicators, and dashboards are solely accessible on higher-priced tiers.
Pricing: Free for restricted options or from $18/agent monthly.
3. Zendesk
Finest HubSpot different for help groups at enterprise firms.
Zendesk suite combines a information base, a self-service platform, chat software program, and name heart software program.
Primarily assist desk software program, Zendesk has ticket administration options to assist help brokers extra simply handle their workloads. Brokers will be assigned tickets primarily based on their experience, and automatic workflows are capable of replace tickets in accordance with sure occasions or after sure time durations.
Pricing: Beginning at $19/agent monthly.
HubSpot Advertising and marketing Hub options
4. ActiveCampaign
Finest HubSpot different for advertising and marketing automation.
ActiveCampaign is a high device for companies searching for e-mail advertising and marketing automation. It’s additionally a terrific possibility for ecommerce companies.
There’s predictive sending, which learns when customers favor to open your emails. Utilizing its suggested sending occasions helps you ship emails at the most effective time in your customers, boosting each open charges and conversion charges.
Much like HubSpot’s common e-mail automation characteristic, ActiveCampaign automates e-mail sequences primarily based on consumer exercise. The software program pulls consumer data from touchdown pages, reside chat, social media, textual content messages, and different net content material to automate focused e-mail advertising and marketing campaigns.
You’ll be able to automate every thing from a welcome e-mail sequence to emails following a product obtain. Monitor micro-conversions like e-mail opens and hyperlink clicks to see the place individuals fall out of your funnel, and use automated emails to tug them again in. Integrations with apps like Shopify imply you’ll be able to ship out automated cart abandonment emails to spice up purchases.
Objective stories observe the effectiveness of your campaigns and allow you to view metrics like how many individuals noticed your supply and what number of bought. Remember the fact that ActiveCampaign’s fundamental limitation is that its reporting doesn’t drill into attribution, which means it’s more durable to correctly observe leads.
Pricing: Beginning at $9/month.
5. Ontraport
Finest HubSpot different for ecommerce companies.
Ontraport payments itself as “highly effective advertising and marketing automation with out enterprise costs.” Based mostly on that, budget-conscious companies might discover Ontraport is a good HubSpot Advertising and marketing Hub different for them.
Highly effective integrations show you how to collect information and ship it to third-party apps to raised perceive your buyer base. For example, deep funnel conversion reporting lets you ship conversion information to Google Analytics so you’ll be able to see the place your clients come from.
You can too add clients to Fb Customized Audiences so you’ll be able to retarget them with Fb adverts. Superior lead supply monitoring exhibits what’s attracting individuals and inspiring them to purchase, serving to you to know the place to focus your campaigns.
Use Ontraport’s split-testing options and A/B take a look at your campaigns to create ultra-targeted advertising and marketing experiences throughout social media, the online, and SMS advertising and marketing campaigns.
Pricing: Beginning at $79/consumer monthly.
6. Wishpond
Finest HubSpot different for advertising and marketing groups seeking to increase lead era.
Wishpond is one other common HubSpot different that has a strong all-in-one resolution for advertising and marketing and gross sales groups. It’s obtained a few of the premium automation options that HubSpot has with out the premium price ticket.
Utilizing good automation, you’ll be able to ship potential results in your gross sales group inbox. It’s additionally straightforward to trace lead exercise and buyer demographics for every of your e-mail campaigns. Automate e-mail workflows like welcome sequences, deserted cart messages, and reminders so that you spend much less time following up with leads.
You can too personalize automated e-mail sequences for leads relying on their conduct or assigned traits. Wishpond’s easy e-mail builder has an intuitive drag-and-drop editor that will help you customise campaigns for each machine.
Captivate web site guests with an preliminary hook by Wishpond’s pop-up builder, the place you’ll be able to customise every pop-up’s features and even add eye-catching animations.
Pricing: Contact Wishpond for pricing.
7. EngageBay
Finest HubSpot Advertising and marketing Hub different for small companies.
Similar to HubSpot, EngageBay divides its merchandise into advertising and marketing, gross sales, and help hubs. It’s a terrific alternative for small companies or startups that don’t have the funds for HubSpot however nonetheless desire a full software program suite.
There are e-mail advertising and marketing instruments for sequencing, personalization, and working drip campaigns. EngageBay’s segmentation options make it straightforward to focus on a subset of customers with filters like nation, supply, tags, and created date.
A free drag-and-drop touchdown web page builder lets you create customizable and responsive touchdown pages. Stable monitoring instruments allow you to monitor their efficiency by viewing the variety of guests, the variety of subscribers, and the conversion fee.
Pricing: Free plan accessible; paid plans beginning at $14.99/consumer monthly.
HubSpot CRM options
8. Aritic
Finest HubSpot different for in-depth buyer information.
Aritic is an all-in-one advertising and marketing, gross sales, and help platform for companies of all sizes. The shopper relationship administration (CRM) software program focuses on drilling down on buyer information to shut extra potential offers. You’ll be able to robotically log each web page go to, kind completion, and interplay to tell your understanding of shoppers.
Aritic’s data-informed lead scoring lets you higher categorize worthwhile potential clients. By means of prebuilt workflows, you’ll be able to observe and monitor gross sales leads and construct out your very best automation workflow to match your small business wants.
When it comes to growing productiveness, key instruments allow you to streamline your leads and construct out personalized workflows. Key integrations with common platforms like Salesforce, Outlook, and WordPress make it straightforward to streamline your buyer information throughout a number of apps.
Pricing: Free for one consumer or $49/consumer monthly.
9. Insightly
Finest HubSpot CRM different for small companies.
Insightly is a cloud-based CRM platform resolution geared towards small companies. Once you enroll, you’ll be able to design a extremely customizable dashboard to match your small business necessities precisely.
Create visible graphs to uncover buyer insights and chart progress towards your objectives. It’s additionally straightforward to supply drag-and-drop stories after which share them with different group members.
Superior workflow automations allow you to create multi-step enterprise processes. Automate report updates, e-mail notifications, and job era for when alternatives are gained, or execute customized enterprise logic to sync exterior methods. Insightly’s social CRM lets you establish potential leads and engagement on social media, too.
There are additionally Android and iOS cellular apps that make it easy to handle and replace alternatives on the go through your CRM. You’ll be able to simply keep away from guide information entry by scanning enterprise playing cards and importing all contact data in only one click on.
Pricing: Beginning at $29/consumer monthly.
10. Keap
Finest HubSpot CRM different for entrepreneurs.
Keap (beforehand Infusionsoft) has easy-to-use CRM instruments together with some advertising and marketing automation instruments.
The automated lead seize device ensures you don’t miss potential leads by robotically accumulating and organizing contacts from customized lead varieties, touchdown pages, and social media. Manage your leads with automated tags and segments to set off autoresponders and customized follow-up sequences.
By means of app integrations with platforms like Shopify, HelloSign, and QuickBooks, Keap makes it straightforward to streamline your buyer information. A useful Gmail integration means any emails you ship will be added to your CRM, too. Create sequences and e-mail templates for incoming leads and current clients to avoid wasting time.
Free information migrations imply you’ll be able to take your contact lists from platforms like MailChimp and Fixed Contact and entry them on Keap.
Pricing: Beginning at $56/month (plus $30 for every extra consumer).
11. Zoho CRM
Finest HubSpot CRM different for organizing leads.
Zoho CRM is an reasonably priced HubSpot CRM different geared towards small and mid-size companies. You’ll be able to retailer as much as 100,000 contact data utilizing the contact administration characteristic, regardless of the pricing plan you select.
Zoho CRM shines at lead administration options. You’ll be able to assign results in reps primarily based on totally different standards and create your individual lead scoring tips. A social listening characteristic allows you to see when a contact reaches out or tags your small business through social media.
That can assist you higher deal with leads, Zoho makes use of automated replies to leads that match sure standards. For a further security layer, there’s additionally a reply approval workflow in order that any communications or conversions obtain approval from a supervisor.
Pricing: Beginning at $20/consumer monthly.
Selecting the most effective HubSpot different in your group
In case you’re a big-budget enterprise that wants all of its advanced options, HubSpot’s paid plans might be the suitable alternative in your firm. However for different groups, there are extra particular options that provide the options you want with out burning by your funds.
Mirror on what your objectives are and which options are most necessary to your small business. Selecting the best platform is far simpler when you realize what you’re searching for. Then, it’s merely a case of testing totally different choices and seeing what works in your group.