Working in customer support is each difficult and rewarding. It helps you develop comfortable and laborious expertise, all whereas providing you with an excellent alternative to study the ropes of a enterprise and get publicity to many alternative departments and disciplines throughout the firm.
Touchdown one in all these jobs requires a particular set of expertise (here is you, Mr. Neeson), and successfully speaking to hiring groups that you just possess these expertise requires a well-thought-out resume.
On this article, we share seven completely different customer support resume examples that cowl a wide range of roles.
7 customer support resume examples
1. Entry-level customer support consultant
Typically, getting your first customer support job is essentially the most difficult. With out earlier expertise, what you’re actually making an attempt to point out by your resume is that you just’re dependable and teachable. Take into consideration previous instructional or volunteer experiences, and spotlight those that present this. An instance could be speaking a couple of group mission or one thing comparable.
Because you received’t want to make use of as a lot house on the work historical past part, you may broaden extra on the abilities and schooling sections. For these with extra work expertise, you’ll in all probability wish to hold these sections a bit of lighter. The resume as an entire ought to by no means exceed one web page, particularly for extra entry stage positions.
Additionally, don’t attempt to pad your resume. When you have restricted expertise it may be tempting, but it surely’ll solely harm you in the long term. Be trustworthy, be concise, and be upfront. Hiring groups will respect it, and it’ll guarantee you find yourself discovering the precise match.
2. Lead customer support consultant
After getting quantity of expertise in your chosen customer support position, it’s best to focus your resume extra in your efficiency and fewer in your potential. For instance, you can speak about your common dialog quantity. You could possibly additionally spotlight when you had a specialization like billing or compliance.
You also needs to record any instruments you will have expertise utilizing or have experience with. It’s additionally good to focus on any tasks or packages you led or had a hand in main. For instance, in case your crew began a voice of the shopper program and also you have been accountable for accumulating buyer suggestions, record it. Exhibiting will increase in accountability can talk to hiring groups that you just’re prepared for extra.
3. Buyer success supervisor
Buyer success managers are sometimes accountable for a smaller subset of enormous buyer accounts and work in rather more of an advisory position than customer support brokers. They might even be accountable for issues like growth income or churn discount.
Due to this it’s good to focus on any high-touch relationships you had with prospects or occasions you served as an advisor. You could possibly additionally speak about any cross-departmental tasks you’ve labored on, as CSMs commonly work with groups outdoors of customer support.
If you happen to’ve had any gross sales expertise, it’s good to focus on that as CSMs are sometimes one thing of a hybrid of service and gross sales. On the very least, letting hiring groups know you’re snug with promoting and making product suggestions is vital because it tends to be part of these roles.
4. Group supervisor
Corporations are more and more investing in creating on-line communities that foster larger ranges of engagement and open the chance for peer-to-peer info sharing. Individuals in these roles are sometimes accountable for partaking with neighborhood members and moderating conversations and threads to ensure every thing aligns with neighborhood tips.
When you have earlier neighborhood moderation expertise, it’s nice to focus on that. You could possibly additionally speak about any tasks you labored on the place you needed to hunt down prospects to get suggestions or interact them ultimately. You could possibly even speak about on-line communities you’re energetic in as a member when you don’t have direct skilled expertise.
For folks with direct expertise, it’s good to notice what kinds of communities you managed beforehand in addition to the instruments you’re skilled with for neighborhood administration. Together with success metrics like neighborhood progress throughout your tenure may help your resume stand out.
5. Technical customer support consultant
Technical customer support hopefuls ought to spotlight completely different instruments they know the way to use in addition to any technical expertise they possess. For instance, you’ll have expertise with a sure coding language or with utilizing APIs.
Although technical acumen is vital, it nonetheless requires you to have all the opposite mandatory customer support expertise like communication and empathy. You could possibly think about sharing your common CSAT rating or one thing comparable. You also needs to spotlight instruments you’re skilled with. It reveals technical aptitude, and if the position you’re making use of to makes use of the identical instruments, it means you’ll have the ability to ramp up sooner, which could possibly be enticing to hiring groups.
6. Customer support supervisor
When making use of for supervisor roles, it’s vital to point out management expertise. Possibly you led a crew, mission, or initiative — all are good to focus on. You could possibly additionally spotlight any time you drove a course of change or one thing comparable because it additionally reveals management and initiative.
Record any direct expertise you will have managing others. It could possibly be in each formal or casual capacities. Since folks administration is commonly a part of a customer support supervisor position, it’s vital you present you’re able to doing it. Issues like battle decision, scheduling, and training are sometimes a part of customer support supervisor jobs, so any expertise you will have in these areas is nice to focus on.
On the finish of the day, a customer support supervisor’s success is measured by the success of their crew. Having the ability to successfully painting that you just’re able to serving to others get higher (not simply your self) may help put you on the prime of the record for administration roles.
7. Director of customer support
On the director stage, it’s vital to point out you’ve had expertise main a number of groups and have performed so successfully. Primarily you might want to present you may handle managers, rent successfully, set an total imaginative and prescient for the division, and execute on that imaginative and prescient.
Exhibiting occasions that you just’ve labored on bigger-picture tasks is vital to do since director stage positions are sometimes accountable for transferring the needle for the enterprise as an entire. Exhibiting you perceive the way to do issues like create and handle a price range in addition to develop packages that may scale back prices or enhance effectivity are vital.
These resumes ought to actually be centered on expertise and outcomes. What you’re making an attempt to convey is that you just’re an professional in your line of labor, and exhibiting previous outcomes is without doubt one of the finest methods to try this. Additionally, when you’ve accomplished any superior schooling, it may be good to record that as properly.
Touchdown the gig
Touchdown a job comes right down to rather more than having a top-notch resume, but it surely is a crucial a part of the method. It’s usually what kinds a hiring crew’s first impression, so it’s value taking the time to get it proper.
If you happen to’re on the lookout for a bit of extra assist in the appliance course of, try our article on what to incorporate in your customer support cowl letter.