If you happen to have a good time Thanksgiving, then I hope your queues can be calm and your turkey track weirdly affecting. I’m grateful for you, pal — caring sufficient about your job and your clients to spend your time with us right here on a weblog about service and expertise.
If you’re working by means of the vacation, I hope your boss and your clients recognize it. And although customer support work may be exhausting and under-appreciated, there are issues we will all give thanks for:
For the shoppers who take nice screenshots and those who connect the correct recordsdata. For each single one who reads the assistance documentation.
For the colleagues who take over once you simply can’t anymore, and the boss who is aware of when to provide you a break.
Be grateful for the people who find themselves well mannered even when they’re in the correct.
For individuals who admit their errors and particularly those who apologize.
For the individuals who get your title proper and the individuals who not less than get your jokes.
Those who know the distinction between score the product and score the service and those who know the distinction between a request and a requirement.
Give thanks for the individuals who present the related particulars and the individuals who present irrelevant GIFs.
For the leaders who put money into buyer expertise, the managers who pay attention, and the engineers who care about customers.
For the shoppers who give us work to do and other people to do it for.
And for all the type ones.