Company gifting is greater than handing out branded mugs or pens—it’s about constructing and nurturing relationships with workers and prospects. For those who promote a product that might make nice company swag or a present for workers to rejoice the vacations, an occasion, or an expert milestone, company gifting might unlock a brand new wholesale alternative.
However how do you get your product on the radar of corporations in search of present concepts? A technique is to associate with design studios specializing in company gifting. That’s Chloe Sapienza’s experience. She’s the founding father of Telescope, a studio that sources and designs company items and builds Shopify shops for firm merchandise.
“It’s significantly better to associate immediately with corporations like ours versus attempting to work one-off with prospects, as a result of most individuals who begin retail manufacturers aren’t attempting to do what we’re doing and assist prospects work out the right way to model their merchandise,” Chloe says.
Right here’s a take a look at how Telescope makes use of Shopify as a part of constructing out a company gifting technique.
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Offering a full-service expertise
Telescope helps shoppers make firm swag, from thought to design to achievement. Chloe explains the holistic strategy saves their shoppers time, as a result of Telescope already has established relationships with suppliers and may deal with the logistics of sending out branded merchandise extra simply.
Telescope’s design and achievement groups collaborate in the identical house to make sure each order meets expectations. “Our business is crammed with so many corporations that don’t take as a lot care within the achievement of the merchandise,” Chloe says. “However as a result of we personal our personal warehouse, we’ve been in a position to create fairly a little bit of management over the outcomes for our prospects.”
Utilizing information to tell shoppers
A part of Telescope’s providers embrace constructing Shopify web sites for shoppers’ that need to present a public merchandise retailer or an inner retailer for workers to order from. Its staff is ready to glean insights throughout a wide range of Shopify shops and make higher product suggestions for brand spanking new and current prospects primarily based off of store information.
In a single occasion, Chloe’s staff seen one product was getting returned or exchanged incessantly. After digging into the information, Telescope discovered it was a sizing problem, as a result of the product ran massive. “We have been in a position to regulate for that sooner or later once we promote it or once we’re stocking it for the shopper,” Chloe says.
Curating company items
“Our strategy is to curate a wide range of merchandise that not solely match our prospects’ budgets and timelines, however are additionally sustainable and domestically sourced at any time when potential,” Chloe says. She explains that there are a number of advantages to this. The sustainability mission helps Telescope and its shoppers lower down on waste, which is prevalent in an business the place corporations are desperate to slap their logos on a product that normally results in the trash.
The native sourcing technique additionally helps with sustainability objectives. Shorter distances for the swag to journey means much less vitality to ship the merchandise and fewer time for the merchandise to reach at their vacation spot.
Balancing seasonality
Company gifting, very like retail, sees a spike through the vacation season. Chloe highlights the significance of guaranteeing the staff is mentally ready for the extreme vacation schedule and of sustaining personnel overlap to deal with the elevated workload. “Psychological preparedness is without doubt one of the greatest issues you are able to do on your staff,” she asserts.
At Telescope, sustaining an open line of communication with the staff is essential. Chloe is rarely afraid to step in and work throughout busy occasions as properly. This willingness to pitch in lets her staff know that, even within the busiest seasons, a way of care is rarely misplaced.
The relationships on the coronary heart of gifting
All through Telescope, the emphasis on relationship constructing is rarely misplaced. In spite of everything, the ultimate product—the present itself—is a method corporations deepen relationships with their workers or followers. Perhaps they provide the present for a sure skilled milestone or to attendees of a particular occasion.
Chloe tries to exemplify relationship constructing in different elements of Telescope as properly, whether or not that’s sustaining sturdy ties to dependable suppliers or assigning an account supervisor to supply individualized consideration and continuity to shoppers. “Customer support and constructing relationships are actually the one issues we ought to be speaking about in enterprise,” Chloe says.
To be taught extra about Telescope and Chloe’s insights on company gifting, hearken to the full interview on Shopify Masters.