PRESS RELEASE: Residing Inns invests in digitalisation to enhance visitor satisfaction

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PRESS RELEASE: Residing Inns invests in digitalisation to enhance visitor satisfaction


SIHOT digitalises resort administration and operations enabling workers to raise the visitor expertise

Germany, 25 September 2024: Residing Inns, the family-run model with a portfolio of 18 condo resorts providing particular person areas for working, has improved visitor and workers expertise by way of the digitalisation of operations and resort administration.

 

Working with SIHOT, one of many main property administration programs, Residing Inns launched into a mission to make operational financial savings and enhance the visitor journey, from arrival by way of to in-room and post-stay experiences. With visitor expectations rising, Residing Inns wanted to launch its groups from administration to prioritise the wants of visitors.

 

Searching for accessible and person pleasant programs for visitors whereas bettering effectivity and useful resource administration for employees, Residing Inns selected a collection of SIHOT options.  The strategy combines three complimentary options;

  • SIHOT.PRE-& POST-STAY to robotically ship pre-arrival and post-stay visitor emails with upsell promotions and affords;

  • SIHOT.KIOSK self-service check-in and check-out terminal (at present put in at Residing Inns Frankfurt and Soulmade Garching); and,

  • SIHOT.GO! – a visitor cell app to handle reservations, check-in, service requests, and entry resort info (at present operating within the Frankfurt property).

 

As well as, Residing Inns has built-in in-room controls for temperature and lighting, an internet site chatbot to deal with 24/7 visitor enquiries and DocuSign to streamline agreements with enterprise companions;

 

Marc Becker, EDV Administrator, Derag Residing Inns mentioned: “By automating all these interactions, we’ve saved large quantities of time and even eliminated loads of duplicate work our groups have been doing. There’s a lot much less strain on our check-in/out groups now. Our groups are extra conscious of visitors, and our visitors are exhibiting the next degree of satisfaction. SIHOT has digitalised our operations and resort administration whereas elevating the keep expertise and decreasing strain on our groups.”

 

Carsten Wernet, Chief Government of SIHOT mentioned: “Residing Inns is dedicated to offering a seamless hospitality expertise to its visitors, and the group recognises the significance of planning and analysis earlier than motion to fulfill the goals and desires of the enterprise. By understanding visitors to establish their necessities, now we have been capable of develop the digitalisation capabilities of their properties by augmenting the prevailing tech stack.”

 

Residing Inns plan to implement SIHOT.KIOSK and SIHOT.GO! in all properties, in addition to introduce SIHOT.MOBILE to assist resort groups with housekeeping, upkeep and responding to visitor requests.

 

For extra informations contact SIHOT or go to www.sihot.com



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