Generate AI drafts with SupportAgent.ai
We lately acquired SupportAgent.ai to convey the magic of AI-powered drafts to our clients. SupportAgent mechanically generates replies based mostly in your previous conversations and Docs content material, making a high-quality draft that’s able to assessment and ship. Quickly AI drafts shall be accessible natively in Assist Scout. Within the meantime, you may join right here to see SupportAgent.ai in motion.
Keep within the stream and within the know with the up to date Shopify integration
Our Shopify integration simply bought much more highly effective. No have to click on into Shopify to view order data or full day-to-day duties — now you are able to do all of it in Assist Scout. We’ve added order standing, receipts, monitoring data, and extra immediately within the sidebar. You may also course of cancellations and refunds immediately in Assist Scout. Join Shopify to get began. Already utilizing the combination? Re-authorize Shopify within the dialog sidebar to get the updates.
Convey Instagram DMs into your Inbox
Assist Scout’s new Instagram channel integration permits groups to handle and reply to Instagram direct messages immediately from their Inbox. In only a few minutes, you may join your small business’s Instagram account to Assist Scout and produce extra buyer conversations into one place. Try the setup information to get began.
Handle social channels on any plan
Clients on all present plans now have entry to the Fb Messenger and Instagram channel integrations. Account homeowners and admins can join your organization’s social media accounts within the Inbox channel settings.
Do extra with AI help
Polish and publish Docs articles
AI help is now accessible within the Docs editor, making it simpler than ever to publish high-quality assist content material. Use AI help to increase fragmented ideas, repair wordiness, and test for spelling errors, guaranteeing your articles are customer-ready very quickly. Simply spotlight some textual content, and click on the glint icon to get began.
Be aware: AI help is obtainable on all present Plus and Professional plans. For extra plan particulars, go to our pricing web page.
Ship quicker Reside Chat responses
Guarantee well timed and constant replies with the facility of AI help in Reside Chat. Whether or not you’re tweaking tone or guaranteeing grammatical perfection, AI help can assist you ship the speedy assist clients count on. Spotlight some textual content, click on the glint icon, and provides it a strive subsequent time you are in reside chat!
Be aware: AI help is obtainable on all present Plus and Professional plans. For extra plan particulars, go to our pricing web page.