Buyer-centric companies know that it’s higher to prioritize just a few help channels and ship a unbelievable expertise slightly than open too many channels and depart prospects with out responses. We’ve all the time suggested manufacturers to strategy social media help thoughtfully, balancing the wants of their prospects with the readiness of their groups.
However prepared or not, if your corporation has social media accounts, it’s probably that prospects are writing in. For some industries, social help is an expectation, not an afterthought. Monitoring a number of programs can work at first, but it surely breaks down at scale: Conversations slip by the cracks, groups waste time switching programs, and monitoring is inconceivable.
That’s why we’re excited to introduce Assist Scout’s Instagram channel integration, which permits groups to handle and reply to Instagram direct messages from their Assist Scout inbox. In just some minutes, you may join your corporation’s Instagram account to Assist Scout and convey extra buyer conversations into one place.
Why your group will ❤️ Instagram x Assist Scout
Out there on all present Assist Scout plans, listed here are just a few causes your group will love utilizing our new integration.
No extra switching platforms. You’ll not must go to your Instagram account and test your direct messages to make sure you’ve adopted up with all of your prospects. The Instagram integration permits your group to reply to and handle Instagram direct messages out of your Assist Scout inbox.
Routinely tag conversations for higher group. Create workflows to routinely tag conversations the identical means you’ll for emails, chats, and Fb Messenger conversations. As well as, an Instagram tag can be routinely utilized to conversations coming by this integration, making it simpler to trace, filter, and report.
Buyer data prepared at your fingertips. Buyer particulars like title, profile image, and former Instagram conversations will seem within the sidebar of the dialog — supplying you with important historic context and buyer data.
Get a holistic overview of help exercise. With all of your help conversations in a single place, you’ll get a greater understanding of what number of prospects your group has talked to and what channels they’re coming by.
Why your prospects will ❤️ Instagram x Assist Scout
Totally different channel, identical nice expertise. With all of the instruments Assist Scout offers, prospects writing in by Instagram will get the identical nice help they do on different channels. With higher social media help on Instagram (and Fb Messenger), prospects will really feel assured your group is responsive and on high of it.
Clients get a solution the place they requested the query. Some conversations should be moved off social for privateness, but when it’s the kind of query that may be answered shortly, prospects aren’t compelled to change channels and electronic mail your help group.
Join Instagram with Assist Scout at the moment
Able to consolidate your help channels? The Instagram integration is on the market on all present plans. In the event you’re new to Assist Scout, begin a 15-day free trial and see how a lot simpler the Inbox makes it to handle all of your help conversations. Take a look at our pricing web page for extra data.
For present prospects, you may join your organization’s Instagram account in just some steps. Take a look at our Instagram Setup Information to get began!