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High 14 Freshdesk Options and Rivals for 2024

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High 14 Freshdesk Options and Rivals for 2024

In the event you’re out there for assist desk software program, you’ve most likely heard of Freshdesk — or perhaps you’re already utilizing it. Regardless of the case, you won’t pay attention to how Freshdesk’s opponents evaluate.

There’s no denying that Freshdesk generally is a good instrument for some companies, however definitely not for all of them. One of many major points is that the app has an entire laundry checklist of options, which could sound like factor. Nevertheless, most groups solely use a number of particular options; the remainder is litter.

One other necessary concern is that the consumer interface and performance aren’t as intuitive as many others, and establishing your entire buyer assist workforce can take weeks.

The instrument has positives as nicely. In a world that’s targeted on implementing AI in each side of enterprise, Freshdesk has some good AI instruments to assist buyer assist groups. Freddy AI will help with reporting, present agent help, and allow groups to supply self-service care by way of chatbots.

The one catch with AI is that the options are solely supplied as an add-on, which can put them out of attain of groups who have been coming to the platform for a freemium or low-cost plan. 

The 14 finest Freshdesk alternate options for 2024

In the event you’re undecided if Freshdesk is the proper alternative for you, this information offers you an summary of the 14 finest alternate options to Freshdesk, their key options, distinctive promoting factors, pricing, and finest use instances.

  1. Assist Scout

  2. Conserving

  3. ProProfs

  4. Zoho Desk

  5. Zendesk

  6. Intercom

  7. HubSpot Service Hub

  8. Entrance

  9. LiveAgent

  10. Salesforce Service Cloud

  11. HappyFox

  12. Groove

  13. Spiceworks

  14. Jira Service Administration

1. Assist Scout – Greatest for rising groups

Assist Scout is a communications platform that’s targeted on creating instruments that assist groups present pleasant, customer-centric assist. It’s platform for rising groups as a result of it offers a whole lot of worth with out being overwhelming or breaking the financial institution.

The guts of the Assist Scout platform is Inbox, a shared mailbox that permits your workforce to work collaboratively to reply to buyer conversations throughout channels like e mail, stay chat, and social media.

Inbox has all the options wanted to remain on high of the queue like dialog assignments, inside notes, collision detection, buyer profiles, buyer satisfaction (CSAT) surveys, and extra.

As well as, it has options that may assist with productiveness and group like tags, customized fields, saved replies, and workflows. Workflows assist automate routine duties like dialog assignments and tagging in order that your workforce doesn’t get slowed down by busywork.

Assist Scout can also be nice for buyer engagement. We have now an online widget, Beacon, which will help maintain your prospects engaged by way of chat, focused messaging, in-app surveys, proactive assist, and self-service.

Talking of self-service, Assist Scout’s information base product, Docs, makes it straightforward to publish the data your prospects must get essentially the most out of your product, service, or enterprise. Docs articles will be considered by way of a customizable Assist Middle or accessed from any web site or app by way of a Beacon.

For these trying so as to add AI to their buyer communications processes, Assist Scout gives three AI instruments that may assist your workforce do their finest work: AI summarize, AI help, and AI drafts.

  • AI summarize: Studying by way of lengthy dialog threads to get context a few request will be time-consuming. AI summarize condenses lengthy threads into a number of bullet factors, serving to your workforce stand up to hurry rapidly.

  • AI help: Obtainable in our inbox, chat, and Docs editors, AI help can lengthen, or shorten a response, examine grammar, and even translate textual content into a distinct language. It could additionally alter the tone of a message, ensuring each response hits the mark.

  • AI drafts: Utilizing previous conversations and articles in your assist middle, AI drafts can draft responses to your incoming conversations. Brokers can select to edit the draft or ship it as is, saving time and getting prospects a response extra rapidly.

Lastly, Assist Scout reporting will help you retain monitor of your efforts. See how particular person teammates are performing, measure contact quantity or response time, see which information base articles are making an affect, and the place you’ve room to enhance. For many who must do extra, you may also faucet into our integrations or use the Assist Scout API to attach with different data-management instruments in your organization’s tech stack.

Contemplating a transfer to Assist Scout? Out knowledge migration capabilities make it straightforward to deliver your present buyer knowledge and dialog historical past with you, with no IT involvement required.

Value: Free trial obtainable. Plans begin at $22/consumer per 30 days.

Be taught extra about Assist Scout:

2. Conserving – Greatest for groups preferring to remain on Gmail

Are you a fan of Gmail? Or would you like to not should log right into a devoted instrument to reply assist requests? If it’s the latter, then Conserving may be for you. Conserving works by turning Gmail into a completely featured assist desk.

If it is advisable to tweak workflow automation or view studies, its clutter-free admin space is without doubt one of the most streamlined on this checklist.

Despite the fact that Conserving works inside Gmail, it nonetheless has a number of options you anticipate from assist desk software program:

Conserving is a good possibility for startups with smaller budgets and for many who favor a small tech stack.

Value: Free trial obtainable. Plans begin at $12/consumer per 30 days.

3. ProProfs – Greatest for groups with smaller budgets.

One other assist desk and customer support resolution supplier is ProProfs. An awesome possibility for mid-sized companies, the ProProfs assist desk is bursting with options to assist your workforce members cope with assist points.

ProProfs comes with all of the options you anticipate and on a clear and easy-to-read dashboard:

All in all, ProProfs will help you streamline your buyer assist service at an inexpensive price, even in case you have a number of groups.

Value: Free trial and plan obtainable. Paid plans begin at $19.99/operator per 30 days.

4. Zoho Desk – Greatest for sales-focused groups

You may know Zoho as an e mail service supplier, CRM supplier, and even as an internet site builder. In that case, it could not shock you to know that Zoho additionally has a assist desk product — Zoho Desk.

In the event you’re already a consumer of any of Zoho’s different merchandise, it might make sense to maintain your customer support below the identical umbrella. Zoho Desk has options that work for many different-sized companies, from freelancers to enterprises:

  • Omnichannel communication

  • Agent productiveness instruments/studies

  • Name middle performance

  • Self-service information base

  • A chatbot, “Zia,” which works with voice and textual content

  • Extra AI instruments to assist with issues like sentiment evaluation and auto-tagging 

Value: Free trial and plan obtainable. Paid plans begin at $7/consumer per 30 days.

In the event you’re contemplating Zoho Desk, you may wish to check out our run-through of the perfect Zoho Desk alternate options, and see whether or not it is best for you.

5. Zendesk – Greatest for enterprise firms

Zendesk is one other huge title within the SaaS buyer assist software program area. In the event you’re operating a big enterprise (greater than 500 staff), Zendesk is probably going an amazing possibility for you. Whereas establishing will be daunting at first, the payoff is a stable system that may address enormous calls for.

As you’d anticipate from an organization that focuses on enterprise, Zendesk boasts some large-scale options:

  • Business-leading assist ticket system

  • 1,000+ apps and integrations

  • Workflow automation

  • Multilingual assist and content material

  • A group discussion board builder

  • Actual-time reporting capabilities

  • AI options to assist with productiveness and effectivity

Whether or not your prospects are contacting you thru social media, chat, e mail, cellphone, or SMS, Zendesk’s ticket administration will help your workforce handle their requests.

Value: Free trial obtainable. Plans begin at $19/agent per 30 days.

Zendesk is a good buyer assist software program resolution for enterprise firms, however there might be higher choices for small companies. When you’ve got a small enterprise or need one thing a bit extra private, then our breakdown of the perfect Zendesk alternate options will help you discover the proper software program for you.

6. Intercom – Greatest for buyer engagement

Intercom offers a helpful suite of instruments designed to enhance your buyer engagement. As a Freshdesk different, Intercom ticks a number of containers on the subject of options:

Intercom was beforehand referred to as a instrument targeted on gross sales and advertising and marketing use instances, although its workspace has grow to be extra support-friendly in the previous couple of years. Nevertheless, given the strong messaging and engagement options, it might most likely be finest for bigger firms searching for a instrument that may meet the wants of all three groups.

Value: Free trial obtainable. Plans begin at $39/seat per 30 days.

7. HubSpot Service Hub – Greatest for groups utilizing HubSpot CRM

HubSpot is one other acquainted title for a lot of entrepreneurs and gross sales professionals. In the event you already use HubSpot for its CRM product, integrating it with the Service Hub is an possibility for instrument consolidation. You may join your HubSpot CRM knowledge to the Service Hub so your workforce can get a greater context for buyer communication.

HubSpot Service Hub has all of the instruments small to giant companies want (although the costs enhance rapidly in the event you want extra performance):

In case your workforce prioritizes the necessity to join your advertising and marketing efforts to customer support, HubSpot Service Hub will help.

Value: Free plan obtainable. Paid plans begin at $15/seat per 30 days.

HubSpot comes with so many bells and whistles that may enable you to run your CRM, e mail advertising and marketing, and ecommerce retailer. However in the event you’re searching for a extra simple assist desk resolution, then our information on the perfect HubSpot alternate options is right here to assist.

8. Entrance – Greatest for email-only assist

Entrance resembles a traditional e mail inbox, with the power to reply with both a workforce/group e mail or a private e mail. Although it might probably assist many different channels like chat, social, and self-service, it’s possibility for assist groups that concentrate on e mail.

  • Electronic mail, chat, and social channels

  • Use private e mail addresses alongside group e mail addresses

  • Information base builder

  • Automated workflows

  • AI options

  • Analytics for higher-tiered plans

Value: Free trial obtainable. Plans begin at $19/consumer per 30 days.

In the event you’re searching for customer support software program that is customizable to your wants, then our checklist of the perfect Entrance alternate options is an efficient place to begin.

9. LiveAgent – Greatest for stay chat assist

If chat widgets are your most wished characteristic, LiveAgent is the stay chat specialist. Nevertheless, the platform is extra than simply chat bubbles. It has a ticketing system that may deal with any buyer interplay by way of channels like e mail and social and a buyer portal that permits for self-service assist choices like a information base or group discussion board.

  • Quick stay chat

  • Buyer portal/information base

  • Name middle performance

  • In style service integrations

  • A WYSIWYG (what you see is what you get) editor for emails, templates, and information base articles

LiveAgent gives a primary free plan with stay chat, however most groups will want considered one of its paid plans.

Value: Free trial and plan obtainable. Paid plans begin at $9/agent per 30 days.

10. Salesforce Service Cloud – Greatest for groups utilizing Salesforce CRM

Like HubSpot Service Hub, selecting up the Salesforce assist desk is an possibility in the event you already use its CRM or advertising and marketing merchandise. Most of the key options talked about right here will probably be all of the extra useful in the event you combine different Salesforce merchandise into your stack:

  • Multichannel assist

  • Automated admin duties

  • “Einstein” AI options

  • Stay chat and chatbot capabilities

  • Personalised assist utilizing knowledge from gross sales and advertising and marketing

You will get a really feel for Salesforce’s extra premium options with a free trial, with out the necessity to give your bank card data.

Value: Free trial obtainable. Plans begin at $25/consumer per 30 days.

11. HappyFox – Greatest for groups wanting undertaking administration options

If your online business strikes rapidly and is all the time constructing new tasks, HappyFox may be possibility. Startup builders are most likely aware of undertaking administration instruments like Kanban-style boards and activity lists, which HappyFox integrates proper into the assistance desk software program.

Listed here are some options you may anticipate finding as a part of the HappyFox platform:

  • Superior ticketing system

  • Canned actions (templates)

  • Information base builder

  • Assist desk studies

  • Asset administration for IT groups

  • A baked-in activity administration system

Along with the its assist desk providing, HappyFox additionally has chat, chatbot, service desk, and AI instruments, however they require separate subscriptions.

Value: Free trial obtainable. Plans begin at $29/agent per 30 days.

12. Groove – Greatest for small assist groups

When you’ve got a smaller assist workforce that doesn’t want entry to a ton of integrations, then Groove might be possibility. Groove is a cloud-based assist desk that has all of the fundamentals like a shared inbox and information base builder at a month-to-month worth that gained’t break the financial institution.

Another notable options Groove has are: 

Groove might not have the identical type of energy as Freshdesk or Zendesk, however it’s a succesful instrument to assist assist groups ship a powerful buyer expertise. 

Value: Free trial obtainable. Plans begin at $16/consumer per 30 days.  

13. Spiceworks – Greatest free different

In the event you’re searching for one other free different to Freshdesk, Spiceworks may be match. The platform works a bit of in a different way than another assist desks. As an alternative of taking requests by way of e mail or stay chat, prospects make requests by way of a customizable internet portal. It’s a barely completely different course of for patrons, however it nonetheless offers the identical entry.

A couple of different Spiceworks options to pay attention to are: 

  • Cellular app

  • Information base builder 

  • Dialog analytics

Spiceworks could also be a bit completely different than a traditional assist desk, however it’s definitely one to maintain in your shortlist if funds is a priority. 

Value: Free. 

14. Jira Service Administration – Greatest for IT groups

Many of the instruments on this checklist have targeted on serving exterior prospects, however some groups deal with largely inside requests and that’s the place Jira Service Administration shines. You may create customized request portals for various groups, making it straightforward for workers to get entry to the proper folks. It’s also possible to create self-service portals the place staff can discover solutions on their very own. 

Another standout options are: 

Jira Service administration might not be the perfect resolution for primarily customer-facing groups, however it’s an amazing possibility for these targeted totally on inside requests. 

Value: Free plan obtainable. Paid plans begin at $17.65/agent per 30 days.

Discover the proper assist desk to your firm

In terms of deciding which assist desk software program is best for you, it usually comes right down to the small print. Freshdesk generally is a nice possibility for your online business — particularly if you wish to develop your workforce right into a fully-fledged name middle.

Nevertheless, you may wish to maintain your online business on-line with stay chat, e mail, and social. Whichever the case, discovering the proper resolution entails asking your self what your online business wants are and what instruments will finest enable you to deal with them.

Many of the suppliers on this checklist have both a free plan or a free trial, so you may take a look at your choices to see what resolution suits finest.

Extra content material for this publish was offered by Jesse Quick and the Assist Scout workforce.



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Di [email protected]

Emarketing World Admin, the driving force behind EmarketingWorld.online, is a seasoned expert in the field of digital marketing and e-commerce. With a wealth of experience and a passion for innovation, Emarketing World Admin has dedicated their career to helping businesses and entrepreneurs navigate the complexities of online marketing and achieve their digital goals. Through EmarketingWorld.online, they provide valuable insights, strategies, and tools to empower others in the ever-evolving world of digital marketing.### Early Life and Introduction to MarketingFrom an early age, Emarketing World Admin exhibited a keen interest in technology and communication. Growing up during the rise of the internet, they were fascinated by the potential of digital platforms to connect people and transform businesses. This early curiosity laid the groundwork for a career in digital marketing.During their formative years, Emarketing World Admin spent countless hours experimenting with website design, online advertising, and social media. These hands-on experiences sparked a deep passion for digital marketing and led them to pursue a career in the field. Their early projects ranged from managing small business websites to running grassroots online campaigns, providing a solid foundation for their future endeavors.### Education and Professional DevelopmentEmarketing World Admin’s educational background includes a combination of formal studies and continuous learning in the realm of digital marketing. They hold a degree in Marketing or a related field from a reputable institution, supplemented by specialized certifications in areas such as search engine optimization (SEO), pay-per-click (PPC) advertising, and social media marketing.In addition to their formal education, Emarketing World Admin has actively pursued ongoing professional development. They regularly attend industry conferences, webinars, and workshops to stay current with the latest trends, tools, and best practices in digital marketing. This commitment to continuous learning ensures that their insights and strategies are always aligned with the evolving digital landscape.### Professional Experience and AchievementsWith over a decade of experience in digital marketing, Emarketing World Admin has held various roles, including digital marketing strategist, SEO consultant, and e-commerce specialist. Their career includes working with a diverse range of clients, from startups to established corporations, across various industries.Throughout their career, Emarketing World Admin has achieved significant milestones, such as successfully managing high-profile digital campaigns, increasing online visibility for numerous brands, and driving substantial revenue growth through targeted marketing strategies. Their expertise encompasses a wide array of digital marketing disciplines, including content marketing, email marketing, data analytics, and conversion optimization.### The Birth of EmarketingWorld.onlineEmarketingWorld.online was created out of Emarketing World Admin’s desire to share their extensive knowledge and experience with a broader audience. The website was launched as a comprehensive resource for individuals and businesses looking to enhance their digital marketing efforts.The platform features a wide range of content, including in-depth articles, how-to guides, case studies, and expert interviews. Emarketing World Admin is dedicated to providing actionable insights and practical advice that users can implement to achieve their marketing goals. The website also offers tools and resources designed to help users analyze their marketing performance and optimize their strategies.### Philosophy and MissionThe core philosophy of EmarketingWorld.online revolves around the belief that effective digital marketing is both an art and a science. Emarketing World Admin emphasizes the importance of data-driven decision-making, creative problem-solving, and ongoing experimentation in achieving marketing success.The mission of EmarketingWorld.online is to empower businesses and individuals with the knowledge and tools they need to thrive in the digital world. By providing valuable resources, actionable strategies, and expert guidance, Emarketing World Admin aims to help users navigate the complexities of digital marketing and achieve measurable results.### Personal Touches and Community EngagementOne of the distinguishing features of EmarketingWorld.online is the personal touch that Emarketing World Admin brings to the content. Their unique perspective and hands-on experience are reflected in every article, guide, and resource. Emarketing World Admin is known for their ability to translate complex marketing concepts into practical, easy-to-understand advice.In addition to content creation, Emarketing World Admin actively engages with the EmarketingWorld.online community. Through social media interactions, email newsletters, and direct feedback from readers, Emarketing World Admin fosters a dynamic and supportive environment. They are committed to addressing user questions, offering personalized recommendations, and building a network of digital marketing professionals and enthusiasts.### Looking AheadAs EmarketingWorld.online continues to grow, Emarketing World Admin is excited about the future and the opportunity to expand the platform’s offerings. Future plans include introducing new content formats, such as video tutorials and interactive webinars, and collaborating with other industry experts to provide even more valuable insights.Emarketing World Admin remains dedicated to staying at the forefront of digital marketing innovation and providing users with the tools and knowledge they need to succeed. Whether you’re a seasoned marketer or just starting out, EmarketingWorld.online is here to support and guide you on your journey to digital marketing success.

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