Alexandria MacFarlane has been destined to be an entrepreneur since she was promoting her Halloween sweet in center college.
After a number of years working in social media, she knew she wished to interrupt out on her personal and construct a enterprise round one thing she was captivated with.
At that very same time, she was starting to construct a private model sharing her journey exploring skincare and wonder merchandise.
That’s when it clicked. With a ardour for skincare and an current viewers that trusted her opinion, Alexandria mentioned “it felt like I had lastly discovered what I used to be purported to do”.
She determined she’d begin her personal skincare firm and dreamt up her imaginative and prescient for Really Life-style Model in December 2018. 6 months later, she launched the model rooted in her private values and passions – sustainability, group and celebrating pure magnificence.
When requested about how Really differentiates, Alexandria advised us that the dedication to their mission and group units them aside. She mentioned, with Really, “you are not only a buyer, you are our greatest pal.”
And that dedication to group is obvious in every part they do.
Which has performed a huge function of their success.
Alexandria advised us that phrase of mouth, social media and e-mail advertising and marketing have been the largest drivers of their enterprise development.
So, let’s discuss how they do it with Privy and their journey with e-mail advertising and marketing…
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Making the change from Omnisend to Privy
Like many busy founders, Alexandria wasn’t deeply conversant in e-mail advertising and marketing platforms because the enterprise was beginning out.
They began out with Omnisend and finally discovered the platform to be too complicated and limiting for his or her enterprise.
As a small group, they wanted a user-friendly platform they may develop with and handle on their very own.
So, after utilizing Privy for record development, Alexandria and group determined to take a gathering with a Privy coach. 20 minutes in, Alexandria determined that Privy E-mail was a “no brainer” for his or her model.
They had been excited to economize, consolidate their advertising and marketing instruments and achieve extra flexibility to experiment with new concepts.
And the most effective half was what got here subsequent.
Working with Privy’s Buyer Success group
Alexandria advised us that Privy’s Buyer Success program is “fully unmatched.” Attending to work 1:1 with a buyer success supervisor has been a big a part of their expertise.
They now not needed to wait weeks to get assist with their e-mail advertising and marketing. They now had a devoted buyer success supervisor they may depend on each step of the way in which.
Feedback like this are what make this buyer story so particular. The dedication that each the Really Life-style Model and Privy groups share in {our relationships} with clients.
Talking of customer-first advertising and marketing, let’s discuss…
The marketing campaign that drove 525 orders in 5 days
Yearly the Really group celebrates the model’s birthday with a particular sale. They deal with it like a party all their clients are invited to.
This was their first 12 months operating this marketing campaign fully in Privy. From emails, SMS and popups. Alexandria mentioned “every part was so seamless.”
They despatched out 5 emails and three texts throughout 5 days, resulting in 525 orders and over $42K in gross sales all through the marketing campaign.
Right here’s a behind-the-scenes have a look at what they despatched:
So what labored effectively for them with this marketing campaign?
- Constructing hype earlier than the sale went stay (they even beneficial customers fill their cart to organize)
- Sending reminders with 24 and 5 hours left to drive urgency
- Cross-promoting their loyalty program by providing double factors when clients shopped the birthday sale
- Routinely making use of reductions at checkout to scale back friction
And that’s only one instance of the artistic campaigns we’ve seen from the Really group.
Hold studying to seek out out what else they do with Privy!
Really Life-style Model’s precise Privy playbook
Really Life-style Model makes use of the complete suite of Privy merchandise to drive critical outcomes for his or her enterprise.
This is what their playbook consists of:
Leaning into multi-channel campaigns that drive outcomes
In a traditional month, the Really group sends 7-15 e-mail campaigns and constantly maintains open charges above 40%.
Now, these aren’t simply gross sales emails.
The Really group constantly reinforces their dedication to constructing group. Leaning into e-mail to share behind the scenes content material, training round their merchandise, month-to-month updates from Alexandria and extra.
I imply…simply take a look at this snippet from certainly one of their latest emails 👇
Private touches like this go a lengthy means in constructing loyalty and belief with subscribers.
Which performs an enormous half in fueling their phrase of mouth and success as a enterprise.
And in relation to SMS, the Really group thinks of it as a method to reinforce main campaigns and share necessary data with their manufacturers’ most loyal clients.
If e-mail is the principle course, SMS is the garnish on prime for Really.
How Really makes use of Privy’s automations for always-on income
30% of Really’s income attributed to e-mail in Privy is pushed by automations.
The most effective half about automations? As soon as they’re stay, you will have an all the time on income stream working behind the scenes for your online business.
Right here’s a sneak peek at Really’s automation technique 👇
3 after signup emails & 1 after signup textual content
This model tailors their after join emails based mostly on the supply and supply that drove a brand new signup. These emails common a 59% open charge.
5-part deserted cart e-mail sequence
With the primary e-mail going out half-hour after cart abandonment, this automation has a comply with up technique for five days. This has saved 1,300 carts and led to over $128K in income.
Pssttt…don’t be afraid so as to add extra emails like Really has. 20% of the income they’ve pushed are from the ultimate 2 emails of this sequence 👀
5 buyer winback emails
30 days after a subscriber’s final buy, this automated sequence kicks off.
With 5 emails unfold throughout 9 months, Really has been in a position to re-engage customers and generate over 460 orders from this sequence.
Really Life-style Model’s Privy expertise
It’s been simply over a 12 months because the Really group made the complete change to Privy they usually’ve generated over $1.2M in gross sales with Privy.
They’ve constructed an unbelievable basis with automations and shows they will depend on to drive conversions and new gross sales for his or her enterprise 24/7.
Which provides them extra time to assume creatively about their campaigns and keep a constant rhythm constructing relationships and nurturing their subscribers with Privy.
Wanting again at their expertise to this point, Alexandria advised us that their greatest wins from making the transfer to Privy have been:
- Saving time and getting extra assured with their advertising and marketing
- Gaining freedom to experiment and see what works for his or her model
- Consolidating platforms and utilizing Privy as their one-stop store
- Having the assist of their buyer success supervisor, Carley
And there’s no slowing down for the Really group.
Alexandria has ambitions to make the Really Life-style Model a family title and he or she’s excited to proceed to construct a sustainable enterprise with the assistance of Privy.
In case you’re a busy founder like Alexandria and on the lookout for a platform that’s constructed to make your advertising and marketing simpler, then we’re right here to assist. With Privy, you’ll get consumer pleasant instruments and assist you possibly can depend on to develop your online business with out the trouble.
Schedule a name with certainly one of our Privy coaches or see for your self with a 15-day free trial immediately.