Uninterested in guide information entry and cleanup in your CRM? Don’t have time to comply with up with all of your leads? Need to get extra optimistic opinions on-line? Workflows might help with these and far, far more.
This information will make it easier to perceive why you have to be utilizing workflows and how one can set them up for the perfect outcomes. We additionally reached out to the HubSpot neighborhood to provide you an inventory of HubSpot workflow examples from consultants, which you should utilize on your personal enterprise.
First although: what are workflows, what do they do?
Skip to a bit:
- What’s a HubSpot workflow?
- Forms of HubSpot workflows
- Ought to You Use a Workflow or a Sequence?
- create workflows in HubSpot
- Reviewing the analytics of your workflows
- HubSpot workflow examples, chosen by consultants
What’s a HubSpot workflow?
A HubSpot workflow is a device inside HubSpot that permits you to automate elements of your advertising and marketing, gross sales, and customer support efforts.
Every workflow is made up of triggers that begin them, adopted by actions that they mechanically carry out. (Sometimes it’s your decision a workflow that is solely activated manually, however largely you may use triggers)
By automating repetitive duties, HubSpot workflows unlock helpful time, permitting your workforce to concentrate on extra necessary duties, equivalent to constructing relationships and shutting offers.
HubSpot workflows deliver a bunch of implausible advantages to companies, past simply time-saving automation. With their assist, you’ll be able to develop scalable processes that persistently execute duties and ship personalised content material.
Moreover, workflows increase lead nurturing, job automation, teamwork, and efficiency monitoring. This empowers what you are promoting to harmonize advertising and marketing, gross sales, and customer support efforts, leading to heightened effectivity and extra dependable outcomes.
Forms of HubSpot Workflows
- Contact-based workflows are triggered by actions or properties associated to particular person contacts. They’re sometimes used for lead nurturing, e mail advertising and marketing, or updating contact properties.
- Firm-based workflows concentrate on actions or properties related to corporations. They can be utilized for updating firm properties, assigning duties to gross sales reps, or sending notifications about company-related occasions.
- Deal-based workflows are triggered by actions or properties associated to offers. They might help automate deal administration, equivalent to updating deal levels, assigning duties, or sending notifications to workforce members about deal progress.
- Ticket-based workflows: Accessible with Service Hub Professional or Enterprise, these workflows are designed to handle and automate customer support processes associated to help tickets.
- Quote-based workflows: Unique to Gross sales Hub Professional or Enterprise customers, quote-based workflows assist automate actions associated to quotes, equivalent to updating quote properties, sending notifications, or assigning duties.
- Dialog-based workflows are designed to automate processes associated to buyer conversations throughout totally different channels like chat and e mail. They might help handle and route incoming messages, set off automated responses, or assign duties to workforce members based mostly on particular dialog standards.
- Suggestions-submission based mostly workflows: Accessible with Service Hub Professional or Enterprise, these workflows are triggered by buyer suggestions submissions, equivalent to survey responses or NPS scores. They can be utilized to ship follow-up emails, create duties for workforce members, or replace contact properties based mostly on the suggestions acquired.
- Subscription-based workflows are designed to handle and automate actions associated to buyer subscriptions, equivalent to onboarding new subscribers, sending renewal reminders, or updating contact properties based mostly on subscription standing. These workflows can be found to Professional-level subscribers.
- Cost-based workflows assist handle and automate actions associated to buyer funds, equivalent to sending cost reminders, updating contact properties, or triggering follow-up emails after a profitable cost. These workflows can streamline cost processing and enhance buyer communication round billing.
- Objective-based workflows are designed to drive particular targets, equivalent to nurturing leads in the direction of a conversion or partaking with clients to encourage repeat purchases. These workflows sometimes embrace a mix of enrollment triggers, actions, and circumstances that align with the specified aim. By monitoring and measuring the progress in the direction of the aim, you’ll be able to optimize and refine the workflow to enhance its effectiveness.
- Customized object-based workflows: Unique to HubSpot Enterprise customers, these workflows help you automate processes involving customized objects that you’ve created inside your account. Customized object workflows allow you to tailor your automation to particular enterprise wants and distinctive information buildings, streamlining operations, and enhancing communication associated to your customized objects.
- Person-based workflows allow you to automate duties based mostly on particular consumer actions or roles. Ultimate for operational processes like onboarding, they will assign duties, ship notifications, enroll workers in coaching, and monitor progress.
Let’s boil this right down to a number of the workflow varieties used most frequently, and who will get them.
Ought to You Use a Workflow or a Sequence?
Workflows and sequences are each highly effective automation instruments inside HubSpot, however let’s be sure you perceive the variations between them and when to make use of every one. We created a breakdown of HubSpot sequences vs. workflows in our submit devoted to sequences, however right here’s the recap:
- Sequences are primarily used for one-to-one, personalised gross sales outreach. They’re designed to automate a sequence of follow-up emails and duties, serving to gross sales groups nurture leads and keep a constant, focused communication technique. Sequences are greatest fitted to guide enrollment, they usually enable gross sales representatives to personalize particular person emails earlier than sending them.
- Workflows, however, are designed for extra complicated, multi-step automation processes. They are often triggered by numerous occasions, equivalent to kind submissions or property updates, and may embrace actions like sending emails, updating properties, or assigning duties.
Create Workflows in HubSpot:
Let’s go over are a number of the high-level steps for making a HubSpot workflow. For extra detailed directions, watch the part of our HubSpot Hacks tutorial video that covers creating workflows in HubSpot.
1. Choose your workflow kind
Select the kind of workflow you need to create based mostly on the article that triggers the workflow, equivalent to contact-based, company-based, deal-based, or customized object-based workflows. This choice determines the choices and actions accessible throughout the workflow.
2. Select a template or begin from scratch
HubSpot provides pre-built workflow templates that can assist you get began rapidly or the choice to create a workflow from scratch for full customization. Select the one which most accurately fits your wants.
When you’ve moved to the following web page, give your workflow a reputation and outline so that you and workforce members can simply examine what the workflow is for.
3. Set your enrollment set off(s)
Enrollment triggers decide when a contact, firm, or deal is added to the workflow. Examples embrace kind submissions, property updates, or particular occasions.
You probably have Operations Hub Professional or Enterprise, you’ll be able to even set recurring workflows that set off on a schedule. Select the suitable set off(s) based mostly in your targets and desired consumer expertise.
4. Set your actions
Actions are the duties that happen throughout the workflow, equivalent to sending emails, updating properties, or assigning duties. Decide which actions are mandatory for attaining your targets and add them within the desired sequence.
5. Modify your settings
Customise the settings of your workflow, equivalent to re-enrollment choices, suppression lists, or limiting workflow execution to particular days or instances. These changes assist guarantee your workflow runs easily and aligns together with your general technique.
6. Check your workflow
Utilizing the “take a look at” function, you’ll be able to choose a contact in your system, and also you’ll be capable of see which steps that contact would have hit.
Don’t fear: this gained’t really ship these emails to the contact. You’ll be able to even examine the field to have HubSpot ship you the emails the contact would have gotten (unexpectedly, no matter delays you’ve set), so you’ll be able to view what that alternate would seem like from the contact’s perspective.
7. Allow your workflow
As soon as your workflow is about up and examined, click on the “Evaluate and publish” button to activate it. The evaluate web page may also provide the probability to retroactively add contacts who already qualify to enter that workflow.
Heads up! There’s a purpose it says “Evaluate and publish.” Workflow errors is usually a big ache, particularly once they occur at scale. Examine that closing evaluate web page rigorously, and be sure you evaluate the workflow settings, triggers, and actions earlier than hitting that closing “Activate” button.
After activation, the workflow will start processing the enrolled contacts, corporations, or offers in response to the outlined actions and settings.
Reviewing Your Workflow’s Efficiency: Analytics
1. Evaluating engagement charges
2. Assessing aim completion
3. Figuring out bottlenecks and drop-offs
4. Evaluating workflow efficiency
HubSpot Workflow Examples: The Finest HubSpot Workflows Chosen by Consultants
1) Copy firm fields to the contacts
A easy favourite from our workforce atEasy Strat!
When a brand new firm will get added to HubSpot, fields like their trade usually get up to date mechanically. Now we have a workflow set as much as copy this data over to the contact report for straightforward reference and view-creation.
2) Cross-selling
Cara Wooden, Digital Advertising Supervisor, ShopPad
I work in a B2B enterprise (ShopPad) and we discover that our cross-sell workflow is very efficient. Primarily, when a buyer installs one among our apps, we ship a workflow following our welcome workflow educating them on what one other one among our apps does after which promoting them on it. These workflows carry out effectively. One among them has accounted for 1550+ installs of 1 our apps this yr.
3) Recording suggestions and gathering case research
Datis Mohsenipour, Director of Advertising,Outback Group Constructing & Coaching
We provide workforce constructing & coaching companies to firms trying to host an exercise or coaching session in North America. We usually accumulate suggestions by means of Internet Promoter Rating the day after an exercise or occasion has been accomplished.
We are going to ship an automatic e mail to the one who bought our companies asking them to charge our companies on a scale of 0-10. Now we have every score listed throughout the e mail as hyperlink to the suggestions kind. All of them level to the identical kind, nonetheless, every hyperlink has parameters appended to the URL which is able to pre-populate the shape with the score they chose.
If the individual clicks on the score however doesn’t fill out the remainder of the shape, we’ve obtained workflows in place (based mostly off the hyperlink within the e mail) that mechanically populate their NPS score right into a discipline throughout the contact. This enables us to gather scores, no matter whether or not or not somebody has stuffed the shape.
In the event that they didn’t open or click on the e-mail, we’ll ship a follow-up two days later.
In that very same suggestions kind, we ask if candidates are keen to talk about being featured in a case research. In the event that they examine, “sure”, then now we have an automatic workflow set as much as notify our copywriters of consumers keen to be featured in a case research. Our copywriters will attain out accordingly.
4) Product schooling workflow
Anand Iyer, Digital Marketer
Establishing a “Product Training” workflow that triggers after a product inquiry is a implausible approach to construct belief and hold your organization high of thoughts. You’ll be able to construct an automatic lesson plan by sending video hyperlinks, product flyers, webinar recordings, and implement a curriculum-style lead nurturing technique.
5) Section advertising and marketing leads vs leads entered by gross sales
Sarah Corridor, Digital Advertising Supervisor, Qwinix Applied sciences
Hubspot doesn’t naturally section gross sales leads vs opted-in advertising and marketing leads. When your gross sales workforce makes use of the Hubspot e mail integration to herald leads, this will get messy. I at all times create a customized toggle property for “advertising and marketing opted-in” and guarantee it is triggered with advert campaigns and kind submissions. This tackles group and compliance proper off the bat. It’s my major customized property when segmenting lists and analyzing metrics too.
6) Managing getting older offers
Kristopher Crocket, President & CEO,Selworthy
We use two workflows that I believe everybody ought to use:
- Deal previous closed date — if a deal continues to be open and previous the closed date, it creates a job to look into the deal.
- Stale deal — if there was no exercise on a deal in X quantity of days, it creates a job to comply with up with the contact.
7) Assigning and updating advertising and marketing certified leads
Damien Elsing, Founder, CLCK Digital
Create a workflow to assign a contact proprietor when a contact passes a sure threshold (lead rating or late stage conversion), then set a job for the proprietor to comply with up with the lead, and alter lifecycle stage to MQL.
8) Content material Redelivery
Allison Hott, Content material Marketer,Weblog Tyrant
One among my favourite HubSpot workflows to arrange is to redeliver content material to subscribers that have not seen it but. For instance, when you e mail your subscribers a downloadable PDF information and a few of them do not obtain it after per week or so, you’ll be able to mechanically resend the content material with a new topic line and new language round it. A workflow like this helps you promote your content material extra successfully and helps to make sure as lots of your subscribers see it as attainable.
9) Managing location information
Andrew Erickson, Accomplice, Alaniz Advertising
Copy the Nation IP and State IP fields to the Nation and State fields in the event that they’re empty.
10) Nurturing with helpful content material + reductions
Adam Hempenstall, CEO & Founder, Higher Proposals
- Create a lead seize popup that provides guests a free course in our Proposal writing college.
- Add them to our mailing listing and ship them our most respected content material as soon as per week.
- Supply them reductions in the event that they join one among our plans by e mail.
- In the event that they go go to our touchdown pages and don’t convert, ship them a number of extra emails.
- After they convert, transfer them to our paying clients e-newsletter.
11) MQL nurturing
Mark Whitlock, Advertising Supervisor,Golden Spiral
B2B entrepreneurs ought to take into account constructing a workflow for Advertising Certified Leads (MQLs). We developed one that features 8 emails despatched out over a 10-week interval. It delivered sturdy open charges for us and generated 2 Gross sales Certified Leads for us proper off the bat. We’re always refining the workflow and strategy.
12) Guaranteeing compliance with information privateness legal guidelines
Allen Montellano, Advertising Automation Specialist, Appetiser Apps
If you do not have a welcome marketing campaign but that entails a minimum of one e mail that permits your subscribers to handle their subscription preferences, then it is one thing you have to take a look at as extra international locations have gotten extra strict about information safety and privateness insurance policies.
13) Spherical robin workflows
Alexis Eaglin, HubSpot Specialist & Licensed Coach,Easy Strat
HubSpot’s spherical robin workflow can be utilized to evenly distribute leads or duties throughout customers. In a deal workflow as an illustration, you’ll be able to rotate deal possession to equally distribute leads or offers to your gross sales workforce. This helps to maintain individuals from being overworked or receiving unfair benefits for sure deal assignments. Spherical robin workflows will be particularly useful for big groups, or groups with plenty of breakdown between territories or areas.
Alexis additionally made a rapid tutorial video for HubSpot Hacks overlaying 5 important workflows it’s best to arrange in your portal at this time, which you’ll be able to watch beneath.
Bonus workflow: Making a Ticket Robotically Each Time a Deal Closes
Robotically creating tickets when offers shut are excellent for groups who’ve an onboarding course of they should deploy as soon as a sale is closed. That is accessible in case you have each Advertising Hub Skilled and Service Hub Skilled. Try our HubSpot Hacks video to see the way it’s completed.
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What’s your favourite HubSpot workflow?
Tell us within the feedback beneath and we simply could add it to the listing!