“My web site isn’t working.” It’s a phrase we hear on a regular basis at IMPACT. When your web site isn’t performing, it’s not simply an annoyance—it’s a roadblock to progress. You’re dropping potential prospects, losing assets, and watching alternatives slip by way of your fingers.
Perhaps your web site is outdated, or perhaps you’ve spent money and time with an company that promised their web site optimization companies could be unimaginable, however outcomes have fallen flat. Both method, disappointing web site outcomes may be extremely irritating.
At IMPACT, we’ve helped a whole lot of companies—from rising startups to established enterprises—flip struggling web sites into lead-generation machines. With years of expertise fixing these challenges, we all know that when somebody says their web site isn’t working, it will probably imply many issues. Perhaps the location isn’t attracting guests, or it’s failing to transform guests into leads. Maybe the leads it does generate aren’t the precise match, or the backend is so tough to make use of that your advertising staff feels caught.
However the excellent news? Each downside has an answer. On this article, you’ll learn to establish what’s holding your web site again, discover real-world examples of profitable fixes, and uncover a course of for remodeling frustration into measurable outcomes.
Asking the Proper Questions
Fixing a web site begins with understanding the issue. Earlier than you possibly can take motion, it’s worthwhile to ask the precise questions.
What does “not working” imply to you?
That is crucial place to begin. For some companies, the issue is low site visitors—fewer folks visiting the location than needed. For others, it’s an absence of conversions—guests aren’t turning into leads. Nonetheless, others wrestle with usability points that make the location tough to handle.
What outcomes do you anticipate out of your web site?
Your web site ought to align along with your objectives. Are you seeking to generate leads, educate prospects, or drive direct gross sales? Readability about what success seems like will enable you decide the place your web site is falling quick.
What’s occurring in your web site proper now?
Analyzing your information is essential. Instruments like Google Analytics reveal the place customers are touchdown, how lengthy they’re staying, and the place they’re dropping off. One shopper got here to us pondering they’d an web optimization downside, however we found their web page load instances exceeded ten seconds. This technical situation brought on guests to depart earlier than they even noticed the content material.
By asking these foundational questions, you’ll uncover what’s actually happening—and lay the groundwork for significant options.
Widespread Web site Issues and Their Options
After asking the precise questions, patterns begin to emerge. Most underperforming web sites face one (or extra) of the next challenges:
1. Low Site visitors
In case your web site isn’t attracting guests, it may be tempting to leap to conclusions. Perhaps you’ve heard that web optimization is the wrongdoer, or that you just want extra adverts or social media buzz. However in actuality, there are numerous components that have an effect on web site site visitors, and no single reply matches each state of affairs.
At present, the web optimization panorama has develop into extra complicated and unpredictable. Whereas web optimization can nonetheless be a part of the equation, focusing solely on rankings usually misses the larger image. Site visitors points can stem from misaligned messaging, outdated content material, or an absence of visibility within the locations your viewers truly spends time.
The Repair:
- Optimize your web site for cell units to make sure usability on all screens.
- Hold content material up to date. Contemporary, related content material provides guests a purpose to return and retains your web site helpful to your viewers.
- Enhance web site pace by compressing photographs and streamlining code.
2. Poor Conversions
Attracting site visitors is just half the battle. If guests aren’t taking motion—like filling out a kind, calling your workplace, or downloading a useful resource—it’s usually as a consequence of unclear messaging, unhealthy worth propositions, or weak calls-to-action (CTAs).
The Repair:
- Have very clear worth propositions in your touchdown pages, in any other case your guests is not going to be impressed to click on your CTAs
- Guarantee each web page features a clear subsequent step, resembling “Schedule a Name” or “Obtain the Information.”
- Simplify and make clear your navigation so customers can simply discover what they want.
- Tackle customer ache factors in your content material, specializing in their issues and the way you remedy them.
3. Unqualified Leads
Not all leads are created equal. In case your web site generates inquiries that don’t align along with your audience, the issue is probably going along with your messaging.
The Repair:
- Be sure to have content material in your web site round who is an efficient match to work with you, and who will not be a great match. This lets prospects qualify themselves as a lot as doable earlier than they ever fill out a kind.
- Refine your messaging to focus in your excellent buyer. Ask: What are their largest challenges? What do they want from you?
- Keep away from overly broad content material. As an alternative, spotlight particular issues you remedy and the industries you serve.
4. Backend Challenges
A very complicated or outdated content material administration system (CMS) can frustrate your advertising staff and decelerate campaigns.
The Repair:
The IMPACT Course of — Not Your Common Internet Design Firm
When companies accomplice with IMPACT, they’re not simply searching for fast fixes—they need a strategic strategy that delivers lasting outcomes. Right here’s how we information shoppers by way of the web site transformation course of:
1. Discovery Session
We begin with a deep dive into what you are promoting, viewers, and objectives. Throughout this section, we ask detailed inquiries to uncover your ache factors and alternatives. Not like different companies that depend on surface-level enter, we push for readability to make sure the technique is aligned along with your goals. We will even be sincere with you and allow you to know whether or not or not IMPACT would be the proper match that can assist you.
2. Technique, Design, and Improvement
As soon as an settlement is in place, you may transfer into design and web page technique, the place we see what the location will appear and feel like — each from an aesthetic perspective and a person circulate standpoint. Upon approval of the design, we’ll start to develop the designs into functioning internet pages.
3. Content material Steering and Design
We information your staff in writing copy, then assessment and refine your content material to make sure it’s clear, partaking, and optimized for search engines like google and yahoo. From there, our design staff brings your web site to life, specializing in person expertise and branding.
4. Launch, Optimization, and Coaching
We’ll work to get core web site pages up and operating first – often inside 4 months. After launch, we’ll begin gathering customer information to assist us good the launched pages, in addition to construct out the remaining pages of your web site. On the identical time, we’ll practice your staff on how they handle and replace your new web site.
A Actual-World Instance: Mixed HCM
When Mixed HCM got here to us, their web site wasn’t simply underperforming—it was holding them again. Their advertising staff couldn’t make updates with out exterior assist, and their messaging was too broad to draw certified leads.
Right here’s how we helped:
- Simplified the Backend: We migrated their web site to a CMS that empowered their staff to make updates independently.
- Refined Messaging: By specializing in their audience’s ache factors, we helped them create content material that resonated.
- Enhanced the Consumer Expertise: We added a studying middle to information prospects by way of the client’s journey and embedded movies to construct belief.
Turning Frustration Into Alternative
A web site that isn’t working isn’t only a downside—it’s a possibility. By addressing the foundation causes, you possibly can create a web site that will get the site visitors you need, converts leads, and helps your objectives.
At IMPACT, we specialise in serving to companies flip underperforming web sites into belongings they will depend on. Whether or not it’s worthwhile to enhance your messaging, streamline your construction, or overhaul your total platform, we’re right here to information you each step of the way in which.
Whether or not you’re employed with us or not, we hope this text will enable you get began in your journey to web site success!