At Assist Scout, we imagine that AI will not substitute the groups that speak with prospects each day. As an alternative, it can assist them work extra effectively, improve their abilities, and strengthen buyer relationships.
We’re making that future a actuality, constructing AI options that enhance decision time, buyer sentiment, and worker satisfaction. We’re dedicated to creating it easy so groups can expertise the advantages of AI with out having to study the ins and outs of huge language fashions. Our options are embedded within the Assist Scout platform — no plugins and no copying and pasting — so customers can faucet into the ability of AI with only one click on.
In July, we launched AI summarize. Immediately, we’re excited to launch one other AI characteristic for Assist Scout customers: AI help [Beta].
Meet AI help 👋 Your private writing assistant
Image this: You are navigating your inbox, catching up on previous threads, and prioritizing the questions that require your consideration. You open a dialog and begin composing your response.
Now think about having a digital serving to hand, rapidly fine-tuning your textual content to make sure you strike the appropriate chord — since you’re not simply answering questions; you are constructing buyer relationships by way of each interplay.
With AI help, your complete workforce can write higher responses quicker. It helps you:
Guarantee each response is polished and on level.
Keep constant high quality throughout your workforce.
Assist new workforce members sound like seasoned execs.
You get all of this with only a click on of a button. Right here’s what you are able to do with AI help:
1. Modify the tone
Spotlight a response you’ve written, and with a click on of a button, AI help will change the tone to be extra skilled or extra pleasant. Now your complete workforce can extra simply keep constant along with your model’s tone.
2. Modify the size
Typically your first draft may be wordy. Make your responses extra succinct by choosing “make shorter.” Or, to avoid wasting time, flip quick sentences right into a customer-ready e-mail by selecting the “make longer” possibility.
3. Test your work
Everybody makes errors — particularly when attempting to maintain response occasions low. Use AI help to catch any spelling and grammatical errors in your textual content.
4. Translate
Must translate your textual content into one other language? No downside. Work that used to take minutes or hours can now get achieved in seconds. AI help can translate your textual content into the next languages: Chinese language (Simplified), Dutch, English, Filipino, French, Korean, German, Indonesian, Italian, Japanese, Portuguese, Russian, Spanish, and Vietnamese.
AI help is out there on all Assist Scout plans, and it might assist with each kind of dialog you’ve got within the inbox, whether or not that’s through e-mail, dwell chat, or social. It might probably additionally enable you to compose higher content material for Messages you show to prospects in your web site or in your app.
AI help is part of our new editor expertise. For purchasers who aren’t utilizing the brand new editor but, decide in utilizing the “Strive the brand new editor” hyperlink within the higher proper hand nook of your subsequent reply. Extra particulars may be discovered right here.
Be aware: Our AI options are presently in beta, that means there could sometimes be some inaccuracy as we work to enhance the standard. In an effort to present your workforce with essentially the most worth in these options, we want your suggestions. Please ship your feedback (optimistic and detrimental!) to [email protected].
We’re excited to proceed bringing Assist Scout customers AI options that can assist groups get by way of their inbox quicker, write higher responses, and finally construct lasting buyer relationships.
AI help 🤝 Docs
Along with serving to you write higher responses to prospects, you too can reap the benefits of AI help performance when creating assist content material to your data base. Add an additional layer of polish to your assist content material and publish articles faster with AI help’s tone, size, and translation choices.
Concerned with studying extra about Assist Scout’s methodology behind our AI options? Watch our webinar “Assist Scout + AI = Higher Buyer Assist” to get the within scoop on what our workforce is as much as.