Buyer conversations could make or break the shopper relationship. They will additionally make or break your sanity as a customer-facing teammate. Our new modifying expertise makes replying to buyer conversations and including notes not simply extra environment friendly, however extra pleasing. Listed here are seven methods it’ll assist your group.
Already a Assist Scout buyer? You possibly can supercharge your help with the brand new dialog editor in the present day!
1. Increase productiveness
In terms of managing buyer conversations, effectivity is vital. The brand new dialog editor is keyboard pleasant, enabling customers to shortly take actions and apply formatting as they’re typing. General, the brand new modifying expertise permits firms to handle extra conversations at scale.
2. Get pleasure from a holistic product expertise
The dialog editor is one other step towards a uniform writing expertise in Assist Scout. Our new editor will quickly be included in our chat and Docs experiences as properly, so when you realize one editor you realize all of them.
3. Take motion with the brand new shortcut menu
With quite a lot of plugins at your fingertips, you may transfer quick with out having to go away your keyboard! Merely sort “/” or click on the plus signal on the underside proper of the dialog editor to drag up the shortcut menu so as to add attachments, hyperlink to Docs articles, insert photographs, and extra.
4. Save time with saved replies
Discovering the best saved reply to your scenario is now simpler than ever. You need to use the shortcut menu to seek for particular saved replies and preview them earlier than you resolve what to place into your message. This lets you assessment all of your choices and discover the absolute best alternative to suit your dialog.
5. Add hyperlinks with ease
This small change will make a big effect in your effectivity. Now you can spotlight textual content and paste hyperlinks to instantly create hyperlinks. By reducing down on the quantity of clicks, you’ll save time crafting useful responses.
6. Create branded experiences with emojis
Emojis are a good way to infuse model and emotion into your responses, and now it’s simpler than ever! You possibly can “Insert an emoji” utilizing the shortcut menu or use colons to shortly insert an emoji with out having to go away your keyboard.
7. Shortly apply textual content formatting with markdown
The brand new dialog editor is markdown-friendly, so you may apply formatting with out leaving your keyboard. The inline formatting menu additionally permits you to apply formatting with ease by merely highlighting your textual content. Use this to embolden, underline, or italicize textual content, add headers, and create lists.
Supercharge your buyer conversations in the present day
The brand new dialog editor is on the market now on all plans. To choose into this new expertise, simply click on the “Strive the brand new editor” hyperlink on the high proper of the textual content field the subsequent time you reply to a dialog or add a be aware. Strive it in the present day to see simply how simple it’s to create useful responses for all your buyer conversations.