At the moment we’re excited to introduce Inbox 2 — our new, extra centered workspace that helps you delight extra prospects in much less time. Inbox 2 offers you entry to:
New options and performance: We’ve added a ton of recent options, supplying you with an expanded set of AI performance, improved filtering and group, and higher management over what you see and ship.
A less complicated, extra trendy UI: Our design crew crafted an expertise that’s extra customizable, extra accessible, and simpler to navigate.
A stronger, extra highly effective basis: Inbox 2 is constructed on a contemporary codebase that permits us to ship updates and empowers you to construct integrations sooner than ever.
We’ve provided Inbox 2 on an opt-in foundation since late final yr, and we’ll start rolling out this variation extra broadly to prospects beginning October thirtieth, 2024.
What’s new in Inbox 2
Filter and group conversations
Now you possibly can keep organized with views. Group by channels, tags, standing, assignee, e-mail topic, date created, ready since, e-mail, and customized fields (accessible on Plus and Professional plans).
Reduce down response occasions with AI
We’ve introduced the facility of AI into Assist Scout. Summarize lengthy threads, tighten up replies, translate, and even create a first draft, all with a click on.
Snooze conversations or ship replies later
Get higher management over what you see and ship. Snooze allows you to quickly cover conversations till you are prepared to handle them and ship later permits you to schedule replies to exit at a particular date and time.
Compose sooner replies
We’ve reimagined the reply editor to align with the occasions. We changed the toolbar with a shortcut menu you entry with the slash (/) key, permitting you to insert hyperlinks, search by means of docs, add attachments, and a lot extra, all with out taking your fingers off the keyboard.
Textual content formatting is quicker too — you should use Markdown components or spotlight textual content to disclose formatting choices. One of many crew’s favourite Markdown hacks is the emoji picker, the place typing a colon (:) brings up an emoji record 🎉.
Unlock mouse-free navigation
Press Cmd+Ok (or Ctrl+Ok on Home windows) to shortly execute actions inside your inbox. This function saves you time and clicks so you possibly can deal with duties extra effectively. Plus, sort “confetti,” and also you’ll get a little bit deal with!
Making the change
We all know change could be difficult. For many who love the product as-is, we suggest giving your self time to discover the brand new structure. It’d take a day or two to regulate, however as soon as of us get acquainted, they’ve reported that Inbox 2 helps them focus and get extra accomplished.
I’ve been utilizing Inbox 2 for just a few weeks now and I actually like the brand new structure. It took some time to get used to, however now I might not wish to change again to the previous Mailbox.
Wolfgang Kölbl
Companion at Taikala
Essentially the most disruptive replace you’ll discover is probably going the thread order — the oldest messages are on the high, and the latest are on the backside. Although it might take some getting used to in Assist Scout, you’ve most likely seen the “latest on the backside” order in different assist, e-mail, chat and social merchandise, together with apps like Gmail and SMS. This alteration additionally ensures that each channel inside Assist Scout — e-mail, social, chat, and cellphone — has a uniform expertise.
I made a decision to spend my complete day in Inbox 2, simply to see the way it felt. After just a few hours, the ‘flip’ of the messages from high to backside was now not a overseas idea however a a lot welcomed change. By the top of my day, I felt absolutely snug. I’ll be sharing this with my crew tomorrow and shall be encouraging them to embrace it moderately than suppose ‘gimme my previous Assist Scout.
Jen Wagner
Supervisor of Buyer Assist at Trakstar
Prepared to hitch the 1000’s of Assist Scout prospects in Inbox 2? In one click on, you can begin working in Inbox 2 as we speak. Need a little bit extra assist? Be a part of a category, the place a member of our assist crew will stroll you thru the brand new expertise and share professional recommendations on a few of their favourite options.
Inbox 2 paves the way in which for all of the thrilling issues now we have in retailer. We will’t wait to see the way it helps you ship even higher assist to your prospects.