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Normal vs. Plus Pricing Plans—the variations and the way to decide on the precise plan for you

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Normal vs. Plus Pricing Plans—the variations and the way to decide on the precise plan for you

Exploring Assist Scout however questioning how a lot it prices and what’s included? Or maybe you’re evaluating whether or not or not you must improve your account from Normal to Plus. 

No want to fret; we’ve created this publish that will help you perceive the variations between Assist Scout’s Normal and Plus pricing plans and which package deal is greatest fitted to your enterprise.

How Assist Scout’s pricing works 

Assist Scout’s pricing makes use of a subscription mannequin and fees per consumer. Annual and month-to-month subscription plans can be found—companies save 20% if annual billing is chosen. 

No hidden charges, or surprises. It’s that straightforward.

Who’s every package deal greatest fitted to?

Normal is ideal for small groups with easy processes. Assist Scout’s out-of-box stories present the required insights into key metrics, and primary consumer permissions are enough to get your workforce up and operating. If in case you have a small variety of workforce members or groups that will profit from a shared inbox—Normal is probably going greatest for you.

The Plus plan is constructed for scaling groups who want superior reporting that may be custom-made primarily based on enterprise wants. That is powered by customized fields, supplying you with the ability to gather important information for your enterprise to trace and measure key metrics that matter to your enterprise. If you happen to want a lot of workforce members or groups utilizing Assist Scout or have quite a few tasks that will profit from a shared inbox and superior consumer permissions—Plus is the plan for you.  

What are the principle variations between Normal and Plus plans?

Let’s get right down to the specifics. On this part, we’ll dive into the principle characteristic variations between the Normal and Plus pricing plans: 

Inboxes 📩 

Normal → 2 Inboxes

Plus → 5 Inboxes

Inboxes carry your workforce’s electronic mail right into a shared inbox, making it straightforward to collaborate, reply emails quicker, and supply customized assist. 

Inboxes in each plan embrace options equivalent to:

  • Social media channels: Handle and reply to Fb Messenger and Instagram direct messages out of your Assist Scout inbox

  • Assignments: Assign emails to people or groups 

  • Personal notes: Ship teammates notes on conversations to collaborate on issues 

  • Saved replies: Searchable library of solutions to often requested questions 

  • Tagging: Tag buyer conversations to automate workflows, categorize forms of requests, and create detailed stories 

  • Workflows: Automation that takes care of repetitive duties utilizing if/then logic 

You may be taught extra about inboxes right here. 

When deciding what number of inboxes you want, most individuals take into consideration what number of groups want a shared inbox. And whereas this can be a nice start line, the use circumstances for shared inboxes broaden past groups. For instance, you would leverage inboxes for:

  • Particular tasks. At Assist Scout, our Content material workforce has two separate inboxes for our weblog and Within the Works publication. 

  • Particular areas of the enterprise. Examples of this embrace returns and buyer suggestions.

So whereas a number of groups are the most well-liked purpose for a number of inboxes, the use circumstances can prolong to extra granular cases.  

Your buyer assist workforce is assured to learn from a shared inbox. However take into consideration different groups that use a @data handle and deal with emails and requests. This might embrace finance, IT, and operations groups. Think about assembly with the completely different groups in your group to know their challenges higher and if a shared inbox would assist their day-to-day. 

AI Options 🤖

Normal → No AI options

Plus→ AI summarize and AI help

Assist Scout’s AI instruments are constructed to cut back decision instances, empower groups, and finally, create higher buyer experiences.

AI summarize makes it potential to condense electronic mail conversations into just a few bullet factors in a matter of seconds. Teammates will not have to sift by way of replies—they’re going to have all of the context they should begin answering conversations.

AI help helps carry out the perfect in each reply and Docs article. With the clicking of a button, you broaden fragmented ideas, repair wordiness, translate textual content into over a dozen languages, or alter the tone.

Take the time to contemplate what your high priorities are for the groups utilizing Assist Scout. The AI options included within the Plus plan assist ship quicker replies and automate repetitive duties—releasing up time for extra complicated conversations. Because of this, our clients have been capable of resolve 36% extra emails with the assistance of AI summarize and AI help.

Learn extra about our AI options right here.

Customized Fields and Experiences 📊

Normal → Customized reporting, restricted reporting historical past 

Plus → Customized fields, limitless reporting historical past

Customer support is a extremely measurable exercise, and your buyer communications platform inevitably provides you entry to many customer support metrics. The Normal plan features a handful of out-of-the-box stories that observe exercise, metrics for all assist channels, and as much as two years of reporting historical past. You may customise views for these stories in a method that is smart for your enterprise. 

In distinction, Plus plans embrace customized fields, that are information fields utilized in conversations in workflows, API, and reporting. These fields are utterly customizable—supplying you with the ability to gather important information for your enterprise to trace and measure key metrics equivalent to forms of assist requests, which product is being mentioned, and extra. Customized fields will be set as required, making reporting on these essential information factors constant and trackable over time with out relying in your workforce to recollect them off-hand. Moreover, Plus plans embrace limitless reporting historical past.

In-depth reporting can considerably impression your enterprise’s profitability and your workforce’s productiveness. For instance, Assist Scout’s productiveness stories confirmed Mixmax’s workforce that they didn’t have to have a workforce working across the clock answering buyer emails. Jen Skene, Director of Operations at Mixmax explains:

“We have now clients around the globe—and our Buyer Success workforce was working across the clock to reply assist questions. We regarded on the productiveness report back to see the time of day when most new conversations are available. It confirmed us we didn’t have to have a workforce working across the clock.”

This perception drastically impacted the group—serving to Mixmax’s backside line, and growing productiveness. 

Begin enthusiastic about the metrics your enterprise must seize out of your buyer communications platform. Take a look at these 11 key customer support metrics and report examples for inspiration. 

Customers 👥

Normal → 25 customers 

Plus → Limitless customers and 25 gentle customers

Assist Scout defines customers as members of your group or workforce with entry to Assist Scout. Customers will be assigned to a workforce and have varied permissions, which shall be mentioned within the following part. 

Our customary plan is greatest for smaller groups and operations utilizing Assist Scout. When you move 25 customers, you’ll be placed on the Plus plan, the place you may reap the benefits of options to assist your workforce develop successfully with out hurting the shopper expertise.

The Plus plan additionally contains gentle customers—a “read-only” consumer position with restricted capabilities that enable for inside collaboration, entry to reporting, creating Messages, and extra. With gentle customers, you may carry all of the specialised information in your group into buyer conversations and unlock useful buyer information for product, gross sales, advertising, and extra. Be taught extra about gentle customers right here. 

The Plus plan’s limitless customers and light-weight customers are designed for organizations with massive assist groups. As well as, when you want groups throughout the group to have quick access and collaboration instruments in Assist Scout, then Plus is best for you.

Groups 💙

Normal → No groups 

Plus → Groups included

The groups characteristic means that you can outline teams of Assist Scout customers that work collectively on conversations, permitting massive groups to collaborate inside smaller teams. In different phrases, the groups characteristic allows you to outline a gaggle of customers as a single unit in Assist Scout. You may then work with and report on that workforce as its personal unit.

If you happen to plan on solely having one small workforce in Assist Scout, you may wish to take into account the Normal plan since there isn’t a want for cross-collaboration or smaller working teams within the platform.

Nonetheless, when you plan to have a number of groups work inside Assist Scout, Plus is probably going the perfect plan for your enterprise. There are many methods we’ve seen groups in motion. To get you enthusiastic about what it might probably do for you, listed here are some use circumstances:

  • All are one: The entire group works out of 1 single inbox to permit for straightforward and visual cross-team collaboration, however every division — e.g., Assist, Gross sales, and Advertising — has its personal workforce outlined to allow every workforce to work individually. 

  • Tiered escalation: A technical assist workforce with a number of tiered assist ranges can use groups to permit every escalation stage to have its personal queue to work from whereas conserving every part seen to all customers. 

  • Queue sorting: Outline your groups round particular sorts of conversations or about specific merchandise — e.g., Product X2, Product Y3, and Product Z4 — and assign the conversations to the workforce as a primary triage motion, shifting the conversations from unassigned to a selected matter folder view. 

Permissions🔒

Normal → No superior permissions 

Plus → Superior permissions included

Superior permissions assist you to shortly and confidently handle altering workforce wants by giving your workforce entry to the right info and capabilities in Assist Scout. Superior permissions will be utilized on the firm, workforce, and consumer stage. A couple of examples of what you are able to do with superior permissions embrace:

  • Make a consumer an administrator, however just for one inbox

  • Restrict Docs entry to some folks in your workforce

  • Management who can reside chat with clients

  • Give admins sole entry to reporting information

Superior permissions are important for companies the place completely different groups pitch in to assist with conversations or contain companions and contractors. Letting everybody have entry to every part may cause complications, errors, and unhealthy buyer experiences.

Take into consideration the completely different customers you propose to entry Assist Scout—are all of them on the identical workforce? Does everybody want entry to the identical information and dashboards? Is there info in your stories or requests you’re receiving that must be protected?

Niko Vergis, Head of Buyer Happiness at SureSwift Capital, shares: 

“In a portfolio firm of 30+ SaaS merchandise, it is a problem to maintain up with granting and revoking consumer/admin entry simply to open particular options. The superior permissions characteristic will enable us to dial in and provides higher-level entry to our Product Managers to discover the depths of Assist Scout with out different inboxes displaying of their dashboard. It is an enormous win for us and can assist maintain everybody extra targeted!”

Be taught extra about superior permissions right here. 

Docs web site 📝

Normal → 1 Docs web site 

Plus → 2 Docs websites and restricted Docs

Assist Scout Docs websites are a information base designed for buyer self-service. With Docs, you may simply create, handle, and customise content material that empowers clients to search out solutions on their very own.  

Essentially the most vital distinction between the 2 plans is the variety of Docs websites accessible and restricted Docs performance. Restricted Docs leverages our API to authorize and section who can view every of your Docs websites—supplying you with full management over who can entry your assist heart. 

Earlier than deciding on what number of Docs websites are wanted, replicate on the use circumstances distinctive to your enterprise. As an illustration, Assist Scout clients use Docs for varied functions equivalent to worker onboarding, inside assist heart, and buyer assist assist heart.

You may additionally need the power to limit your Docs web site, whether or not it’s for inside wants, like conserving proprietary content material non-public, or it’s for exterior wants, like making a smoother expertise for purchasers to allow them to discover what they want quicker. Having management over information base entry generally is a useful a part of your assist technique!

Additionally, think about the variety of manufacturers and merchandise that your organization supplies. For instance, Springboard provides on-line assets and customized mentors for people to be taught matters equivalent to design, coding, digital advertising, and extra. Due to this intensive course providing, our Plus plan was the precise match for Springboard. Rachel Korb, Neighborhood & Operations Supervisor at Springboard shares:

“We use Docs information base extensively—it helps our college students be self-sufficient.”

Integrations 🔑

Normal → 50+ integrations 

Plus → 50+ integrations, plus Messenger by Fb, Salesforce, Jira, and Hubspot integration

Each pricing plan contains our 50+ integrations so you may join and migrate present information into Assist Scout. 

The one distinction between the plans is that Messenger by Fb, Salesforce, Jira, and Hubspot integrations are included within the Plus plan. Nonetheless, Salesforce, Jira, and Hubspot integrations are nonetheless accessible as part of the Premium integrations add-on for Normal Plans. 

Take stock of your present tech stack and take a look at our integration listings right here that will help you determine which plan most accurately fits your enterprise wants. 

Which plan is best for you?

Now that you’ve an understanding of the variations between Assist Scout’s Normal and Plus pricing plans, it is time to decide on the one which’s best for you.

To recap the above:

FunctionNormalPlus

Mailboxes 📩

2 Mailboxes

5 Mailboxes

Customized Fields and Experiences 📊

Customized reporting, restricted reporting historical past

Customized fields, limitless reporting historical past

Customers 👥

25 customers

Limitless customers and 25 gentle customers

Groups 💙

Not included

Included

Permissions 🔒

No superior permissions

Superior permissions included

Docs web site 📝

1 Docs web site

2 Docs websites

Integrations 🔑

50+ integrations

50+ integrations, plus Messenger by Fb, Salesforce, Jira, and Hubspot integrations

When you’ve decided the plan that’s match for your enterprise, begin your 15-day free trial and expertise first-hand how Assist Scout transforms the way you handle buyer conversations.



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Di [email protected]

Emarketing World Admin, the driving force behind EmarketingWorld.online, is a seasoned expert in the field of digital marketing and e-commerce. With a wealth of experience and a passion for innovation, Emarketing World Admin has dedicated their career to helping businesses and entrepreneurs navigate the complexities of online marketing and achieve their digital goals. Through EmarketingWorld.online, they provide valuable insights, strategies, and tools to empower others in the ever-evolving world of digital marketing.### Early Life and Introduction to MarketingFrom an early age, Emarketing World Admin exhibited a keen interest in technology and communication. Growing up during the rise of the internet, they were fascinated by the potential of digital platforms to connect people and transform businesses. This early curiosity laid the groundwork for a career in digital marketing.During their formative years, Emarketing World Admin spent countless hours experimenting with website design, online advertising, and social media. These hands-on experiences sparked a deep passion for digital marketing and led them to pursue a career in the field. Their early projects ranged from managing small business websites to running grassroots online campaigns, providing a solid foundation for their future endeavors.### Education and Professional DevelopmentEmarketing World Admin’s educational background includes a combination of formal studies and continuous learning in the realm of digital marketing. They hold a degree in Marketing or a related field from a reputable institution, supplemented by specialized certifications in areas such as search engine optimization (SEO), pay-per-click (PPC) advertising, and social media marketing.In addition to their formal education, Emarketing World Admin has actively pursued ongoing professional development. They regularly attend industry conferences, webinars, and workshops to stay current with the latest trends, tools, and best practices in digital marketing. This commitment to continuous learning ensures that their insights and strategies are always aligned with the evolving digital landscape.### Professional Experience and AchievementsWith over a decade of experience in digital marketing, Emarketing World Admin has held various roles, including digital marketing strategist, SEO consultant, and e-commerce specialist. Their career includes working with a diverse range of clients, from startups to established corporations, across various industries.Throughout their career, Emarketing World Admin has achieved significant milestones, such as successfully managing high-profile digital campaigns, increasing online visibility for numerous brands, and driving substantial revenue growth through targeted marketing strategies. Their expertise encompasses a wide array of digital marketing disciplines, including content marketing, email marketing, data analytics, and conversion optimization.### The Birth of EmarketingWorld.onlineEmarketingWorld.online was created out of Emarketing World Admin’s desire to share their extensive knowledge and experience with a broader audience. The website was launched as a comprehensive resource for individuals and businesses looking to enhance their digital marketing efforts.The platform features a wide range of content, including in-depth articles, how-to guides, case studies, and expert interviews. Emarketing World Admin is dedicated to providing actionable insights and practical advice that users can implement to achieve their marketing goals. The website also offers tools and resources designed to help users analyze their marketing performance and optimize their strategies.### Philosophy and MissionThe core philosophy of EmarketingWorld.online revolves around the belief that effective digital marketing is both an art and a science. Emarketing World Admin emphasizes the importance of data-driven decision-making, creative problem-solving, and ongoing experimentation in achieving marketing success.The mission of EmarketingWorld.online is to empower businesses and individuals with the knowledge and tools they need to thrive in the digital world. By providing valuable resources, actionable strategies, and expert guidance, Emarketing World Admin aims to help users navigate the complexities of digital marketing and achieve measurable results.### Personal Touches and Community EngagementOne of the distinguishing features of EmarketingWorld.online is the personal touch that Emarketing World Admin brings to the content. Their unique perspective and hands-on experience are reflected in every article, guide, and resource. Emarketing World Admin is known for their ability to translate complex marketing concepts into practical, easy-to-understand advice.In addition to content creation, Emarketing World Admin actively engages with the EmarketingWorld.online community. Through social media interactions, email newsletters, and direct feedback from readers, Emarketing World Admin fosters a dynamic and supportive environment. They are committed to addressing user questions, offering personalized recommendations, and building a network of digital marketing professionals and enthusiasts.### Looking AheadAs EmarketingWorld.online continues to grow, Emarketing World Admin is excited about the future and the opportunity to expand the platform’s offerings. Future plans include introducing new content formats, such as video tutorials and interactive webinars, and collaborating with other industry experts to provide even more valuable insights.Emarketing World Admin remains dedicated to staying at the forefront of digital marketing innovation and providing users with the tools and knowledge they need to succeed. Whether you’re a seasoned marketer or just starting out, EmarketingWorld.online is here to support and guide you on your journey to digital marketing success.

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