Quarterly Launch Notes July 2023 from Assist Scout

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Quarterly Launch Notes July 2023 from Assist Scout


Welcome to Assist Scout’s launch notes! This quarter we’ve launched AI summarize, a brand new method to set up Tags, and extra. Learn on to find out about what’s new in Assist Scout!

Summarize conversations in seconds with the facility of AI

AI summarize (beta) is your assist sidekick, permitting you and your staff to spend much less time getting caught up with buyer conversations and sentiment and extra time offering stellar assist. With only one click on, AI summarize gives a fast, clear abstract of your e-mail threads so you’ll be able to stand up to hurry on conversations. Leaping in on an extended dialog and must get caught up? Digging into tendencies throughout your conversations? These as soon as prolonged duties can now be achieved in seconds.

Preserve Tags organized whilst you scale 

We’ve launched a brand new desk view and extra shade choices so you’ll be able to higher set up Tags in Assist Scout. Tags are an effective way so as to add context to a message or maintain observe of sure subjects in your inbox. You possibly can add Tags to conversations and even use them in workflows to maintain processes operating easily. This desk view makes it simpler to kind, filter, and take bulk actions on Tags — holding your staff organized and complications to a minimal!

Discover Assist Scout’s library of apps 

Questioning what apps are already put in in your Assist Scout occasion? Curious in regards to the different app choices we’ve got obtainable? Our app listing is now viewable for all customers, so you’ll be able to check out all of the methods Assist Scout connects to the instruments you utilize daily. Solely customers with particular permissions can set up apps, however we invite you to check out our rising app library at present!

Supercharge your assist: New productiveness class now obtainable

Be a part of this weekly class to study extra about Assist Scout’s workflows, saved replies, and tag options. Study finest practices, hear completely different use circumstances, and have the chance to ask inquiries to see how one can increase productiveness by automating busy work proper out of your everyday. Register right here at present!

Coming quickly: Extra methods to make use of AI in Assist Scout

We’re excited to convey extra AI performance to Assist Scout within the type of AI help. As your private editor, AI help could make your response longer, extra pleasant or skilled, repair wordiness, or translate to a unique language in seconds. No prompting needed — AI help may also help you draft Docs articles and compose the very best response doable, saving you time and vitality.

Become involved: Assist Scout product analysis asks

Each time we share launch notes, we ask on your assist in making Assist Scout higher. For those who match any of the standards beneath, please attain out at [email protected] and our product staff can be in contact! 

  • You have an interest in constructing an app for Assist Scout and want to be part of the beta for our upcoming App Developer Platform. Try our developer documentation to study extra.

  • You at present assist your clients on different channels like WhatsApp or SMS.

  • You might be an ecommerce firm that at present makes use of Shopify or different platforms with Assist Scout.

Cool ideas

Is it time to clean up your data base? Try Docs Branding Examples for inspiration of what others have completed! Well-liked Docs Styling Tips consists of data and ideas for styling your Docs web site with CSS. For those who’re on the lookout for in-app methods to format your articles, Use HTML within the Docs Editor has examples of what you are able to do inside an HTML block.

I’ve a behavior of buying internet domains, which implies I find yourself with plenty of domains parked as aliases inside one Google account  (it’s an issue!). Typically I exploit them for emailing of us if I’m writing a narrative and want a extra skilled handle, or if I’m simply submitting invoices and receipts to deal with later—it’s so much. What’s nice for me is that I can deal with all of those collectively in Assist Scout utilizing Mailbox aliases. I do that by sending all of them into one forwarding rule, organizing them by way of Workflows and seeing all of the messages that come my approach. One inbox, many addresses, and I can reply to all of them in a approach that works for me. Give it a attempt!

Whilst you can seek for titles of Saved Replies straight inside the dialog and chat editor, you’ll be able to seek for textual content inside the physique of every Saved Reply straight from the Saved Replies settings web page in a given Mailbox. This trick turns out to be useful for these occasions I bear in mind the contents of a reply however not the title.



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