Clients count on you to satisfy them the place they’re, and which means opening up a number of communication channels. However while you’re juggling communication throughout e mail, dwell chat, social, and extra, it’s straightforward for conversations to get misplaced, ignored, and disorganized.
The most effective plan of action is to consolidate your precedence channels into one shared inbox. This enables your whole group to handle and observe conversations with out requiring clients or your group to change between a number of instruments.
And now, that’s simpler than ever: introducing the Messenger channel integration for Assist Scout.
Messenger 🤝 Assist Scout
Assist Scout’s Messenger channel integration lets you hyperlink your organization’s Fb/Messenger account together with your Assist Scout account. Your group can handle and reply to those conversations straight out of your Assist Scout inbox whereas sustaining a seamless expertise for patrons.
Connecting together with your social accounts may be accomplished in a couple of clicks, and Assist Scout makes it straightforward to handle the mixing. If there are any points together with your Messenger channel, you’ll obtain notifications so you may treatment the issue. Study extra about establishing the mixing right here.
Create a seamless expertise to your group and your clients
How Messenger 🤝 Assist Scout works for you
Addressing your entire buyer conversations in a single place means much less headache for everybody in your group. Messenger conversations seem in your Assist Scout mailbox similar to your emails and chats. You’ll be able to entry buyer data within the sidebar, resembling their profile and former conversations. This implies no switching tabs to get precious data and context whilst you’re serving to a buyer. If a dialog switches from Messenger to e mail, any earlier Messenger conversations are linked and simply viewable.
How Messenger 🤝 Assist Scout works to your clients
We like what we’re acquainted with — it’s referred to as a consolation zone for a motive 😀. So asking your clients to leap from one channel to a different can’t solely be inconvenient, it may well additionally make the state of affairs that rather more irritating. Clients get to stay in Messenger so long as they like, and in the event that they do favor to change to e mail, you’ll have all of the previous dialog context proper in entrance of you to proceed to ship an excellent buyer expertise.
Messenger conversations with all of the Assist Scout advantages
With Assist Scout’s Messenger channel integration, a seamless expertise is just the start. By bringing these conversations into Assist Scout, you additionally get organizational and reporting advantages.
Make the most of workflows to your Messenger conversations the identical method you’d for emails and chats. Route conversations to particular folks, groups, or mailboxes, add notes, change statuses, and extra. Professional-tip: Use customized fields to additional diagnose and manage incoming conversations, resembling assigning precedence ranges and including due dates.
Add tags to maintain Messenger conversations higher organized. Whether or not you’re assigning them manually or using workflows to mechanically tag conversations, tags are a useful means to maintain your mailboxes organized. As soon as tagged, you may group or categorize conversations for reporting or monitoring functions.
Obtain a holistic overview of assist exercise with your entire buyer conversations in a single place. By utilizing Assist Scout to handle Messenger conversations, you’ll be capable of get a greater understanding of assist quantity and which channels are hottest.
Join Messenger with Assist Scout at the moment
Able to streamline your assist channels? The Messenger channel integration is offered at the moment on all present plans. In the event you’re simply getting began, choose your plan and check out managing your buyer communications in Assist Scout with our free, 15-day trial. Try our pricing web page for extra data.
For present clients, connecting your organization’s Fb or Messenger account may be accomplished in a couple of, straightforward steps. Go to our Messenger Setup Information to get began!