As a director of expertise, I’m all the time searching for inventive methods to color an image of what it’s actually wish to work at Assist Scout. (And by “what it’s actually like,” I imply fulfilling, significant, enjoyable, empowering, versatile, and inclusive.) However I additionally know that each one the opposite hardworking expertise acquisition people on the market are aiming to do the identical factor, and it may be difficult to make a narrative stand out — regardless of how good the palette it’s a must to paint from and the way inspiring the topic.
Fortunate for me, I’m off the hook this time. That’s as a result of we just lately performed a survey to ask our crew to share their takes on the Assist Scout expertise. Particularly, we requested people to share why they joined the crew and what they love about working right here. And no bribing or incentives have been concerned — I swear!
I had an concept that we’d hear some fairly heat and fuzzy issues, however I couldn’t have anticipated simply how a lot our crew’s responses would seize the significant experiences we share by working right here. To learn (and really feel!) the alignment amongst teammates round how a lot we respect and admire each other, discover that means in our work, admire the remote-first mannequin, and try collectively to serve our clients might have introduced a tear to my eye.
So, with gratitude to my crew for portray a extra lovely image than I may, right here they’re, describing what it’s actually wish to work at Assist Scout.
1. It’s all concerning the individuals
Once I ask my teammates why they love working at Assist Scout, everybody unanimously says it’s the individuals! This reply warms my coronary heart as a result of because the particular person accountable to our hiring, it means we’re succeeding in our mission to deliver on empathetic, sensible people who care about doing wonderful work collectively. Try what our crew is saying:
I’ve by no means labored with such form and real individuals who assist you in each your skilled and private development.
On the threat of sounding cliché, it is the individuals. The people behind Assist Scout are all real, compassionate, and vested in making this a terrific place to work. That does not simply fall on the Individuals Ops crew to model and promote the ‘worker expertise.’ Each particular person owns it, and collectively all of us make it a outstanding expertise.
Suchada
Senior Individuals Enterprise Associate
Everybody at Assist Scout, by some means, has been so unbelievable to work with. From individuals I work together with day by day to individuals who I simply reply a fast query for — everyone seems to be pleasant, approachable, and keen to assist. There are lots of sensible, form, and humble individuals right here who undoubtedly push you to degree up whereas being so keen to assist and desirous to be taught from you, too!
Will
Senior Technical Recruiter
You realize that feeling of ‘clicking’ with an individual? Once you simply know that you will get alongside? Properly, I ‘clicked’ with Assist Scout. I checked out the weblog, and I noticed so many issues to love: I favored that they are a licensed B Corp; I favored the tradition that they showcased; I favored that they are distant and are dedicated to it; I favored their method to compensation; I favored the individuals who I received to work together with throughout the interview course of. So, saying sure to Assist Scout was a no brainer, actually.
I’ve by no means labored with a extra empathetic and proficient group of individuals. It is thrilling to begin work day by day and know that you will be taught one thing new. Along with rising my talent set for my function, my private development and improvement have been a precedence. There’s a tremendous degree of vulnerability proven, particularly from the highest down. It permits there to be belief, transparency, and room for development and alter. Assist Scout really desires everybody to really feel snug, secure, and capable of be their genuine self at work.
Mary
Senior Enterprise Recruiter
Even after two-and-a-half years, I nonetheless discover myself stunned at simply how form, useful, and proficient everybody on the firm is. It is clear that management makes selections with staff in thoughts. Persons are trusted to do their work with out somebody trying over their shoulders, and an incredible quantity of thought and energy goes into constructing a various and inclusive tradition.
Jessica
Director of Development Advertising
Initially, I like the individuals I work with at Assist Scout. I’ve by no means labored with such an exquisite group of people, and I am continuously reminded of how superb our people are. Whereas the corporate works onerous to supply a supportive tradition all the best way round, the individuals right here make that occur day by day in so many little methods.
Melanie
Senior Documentation Specialist
It is obvious how Assist Scout screens for people who find themselves values aligned. The crew I work with are among the kindest, most warm-hearted people I’ve ever met, and I like attending to work together with them.
Chrissy
Technical Help Specialist
The individuals. Everybody right here is tremendous proficient and open and supportive. It is a uncommon factor.
I like working with people who find themselves nice at what they do however humble sufficient to method issues with a newbie’s thoughts.
Javier
Technical Help Specialist
2. Being values-first isn’t lip service
So many firms spend luggage of cash attempting to create splashy “About Us” pages that lead candidates to imagine they put individuals first and are mission pushed. However really delivering on that promise takes extra than simply design expertise and contemporary copywriting. At Assist Scout, we put our cash the place our mouth is a number of years in the past by changing into a licensed B Corp, which includes a rigorous, months-long course of to obtain a particular designation proving what you are promoting really balances revenue with objective.
We’ve additionally invested our power, time, and assets to verify range, fairness, and inclusion will not be simply sound bites. We have been one of many first tech firms to conduct an inner demographic and inclusion survey and publish the info together with an in depth weblog put up outlining the outcomes. We’re grateful to have a crew, from our government degree to particular person contributors, that feels so invested in DEI:
I selected Assist Scout due to the look after broader affect on the planet. Tech tends to concentrate on hyper development and a wealthy exit, benefiting a choose few and probably not giving again to the world in an actual means. Assist Scout has a high-quality product that’s centered on serving to individuals and their companies — and doing that in a means that helps the broader world. Product, Individuals, Function.
What actually drew me in was that Assist Scout is a people-first firm that values range, fairness, and inclusion. Moreover, I used to be additionally tremendous impressed that Assist Scout is a licensed B Company that has additionally dedicated to company philanthropy through Pledge 1%.
Tamara
JavaScript Engineer
I like working at Assist Scout as a result of the founders constructed an organization primarily based on values I will be pleased with day by day; I will be myself at work and never really feel judged; I belief my teammates and will be weak with them; and since regardless of how difficult issues might get, I finish each single Zoom name with my boss feeling uplifted and with a smile on my face.
The values! Assist Scout may be very aligned with my private values. I used to be amazed to discover a tech firm that was additionally a licensed B Corp. The transparency at Assist Scout can also be tremendous refreshing. Every part from a clear wage components, to a public DEI dashboard, to only having the interview course of laid out for candidates. This can be a place the place I may see myself rising, making an affect, and feeling good about what I used to be doing day by day.
Mary
Senior Enterprise Recruiter
I like that every thing is clear and the corporate values are REAL. I’ve by no means labored with such good individuals in my whole life. I’ve by no means felt so fortunate to work for an organization and I’ve by no means cared a lot for the corporate I am working for.
Assist Scout’s values and human-centric method to buyer assist was an enormous draw for me. These issues are nonetheless true for me in the present day, which is unbelievable! I actually suppose that we stroll the stroll in the case of caring for the crew and our clients and rising the enterprise in a considerate, values-aligned means.
Elyse
Director of Product Help
3. Deliver your genuine self to work
After we spend extra time at work than we do with our buddies and households, it feels much more vital that we’re capable of present up in ways in which really feel true to who we’re. From day one, we’ve wished Assist Scout to be the form of firm the place our teammates are capable of do their finest work and really feel proud, however we additionally perceive that not day by day will probably be our greatest day. Our managers perceive this and try to create a tradition of psychological security that enables our crew to really feel included, valued, and supported all through the ups and downs of 1’s journey at Assist Scout.
I like that there’s a tradition of kindness, respect, and mutual belief between crew members such that it is okay each to make errors and to ask for assist. It is okay to be human at Assist Scout, and it is inspired as a result of all of us be taught extra and get higher at our jobs once we acknowledge our limitations and assist one another develop. I actually admire that there’s additionally area held for crew members to say, “I simply cannot do that in the present day,” and take a break. It is beautiful to really feel like my psychological and bodily well-being is valued proper alongside my skill to do a very good job.
Sarah
Product Help Analyst
We’re seen and valued as actual, dignified human beings at Assist Scout. For the 5 years I have been right here, it has all the time been emphasised to me by everybody — from my coaches to the founders and Individuals Ops — that my dwelling life and well being come before everything. I am trusted to do wonderful work, and I’m given the pliability to take action across the priorities in my actual life. This implies I have been capable of pursue profession development within the areas I am all for and strike a piece/life stability that feels proper for me as a working mother or father.
Kristi
Senior Technical Help Specialist
I like having the ability to be my full self at work and being appreciated for it! I additionally love my relationship with each my supervisor and direct studies — and the best way Assist Scout helps my development as an individual, supervisor, and worker.
Hillary
Director of Content material
DEI is essential to me, particularly as a recruiter, and I am personally motivated by it. Seeing the general public DEI dashboard and the way the crew spoke so passionately about DEI made me notice that Assist Scout is all in and makes efforts to continuously enhance all elements of range, fairness, and inclusion.
Will
Sr. Technical Recruiter
I like the advantages Assist Scout brings when changing into a mother or father. Once I had my child again in 2020, the pandemic was simply beginning and every thing was unsure, so having the time without work to be with my spouse and child and be taught and simply care for the household was nice. I am all the time going to be glad about Assist Scout for offering that point.
I can confidently say that I like having the ability to deliver my full self to work. I’ve a couple of disabilities and by no means as soon as have I been judged on the standard of labor I produce. The work/life stability is prime notch, and I’ve had such unbelievable assist from each coach I’ve labored with. I am extremely grateful I used to be at Assist Scout throughout the begin of the pandemic as I do not suppose I may have dealt with the stress wherever else. The assist I’ve acquired has been nothing lower than prime tier and I stay up for yearly with Assist Scout!
I’ve to say the language round DEI was probably the most actual discuss I had come throughout in my journey. The DEI Dashboard was very well put collectively and to me it felt like Assist Scout was years past its fellow SaaS firms when it comes to its dedication to the trigger as a result of it is the correct factor to do, not due to enterprise crucial.
4. We actually care about making a terrific product
Our co-founders got down to construct buyer messaging instruments that have been really straightforward to make use of, human centered, and buyer centered. Over a decade later, that mission stays true and is infused all through the corporate.
[I love] the truth that we aren’t about doing issues quick, however moderately doing them proper.
Chris
Advertising Operations
I like that I get to assist construct an moral product in a sustainable means with among the most unbelievable individuals I’ve ever met!
Nickolas
Senior JavaScript Engineer
I like having the ability to contribute with greater than code. Carefully collaborating with Product to grasp how we will create probably the most worth for our clients is tremendous thrilling.”
Leonardo
Search & Information Providers Engineer
We collectively try to search out one of the best expertise potential for our clients.
Janie
Artistic Director, Model
I used to be a Assist Scout person years earlier than I ever utilized for a job right here. The convenience of use and the top-notch weblog content material about constructing nice groups and delivering stellar customer support made it clear that this was an organization that was deeply invested in doing proper by its staff and its clients.
Annabelle
Product Help Analyst
5. We belief you
Alongside excellence and helpfulness, possession is likely one of the prime three values at Assist Scout. We imagine that to create a piece surroundings the place individuals thrive, they must be given possession over their areas of experience and really feel empowered to do nice work, take dangers, and be accountable for outcomes. A part of possession means there’s no micromanagement — our teammates get their work achieved on a schedule that works for them and their teammates, offering flexibility and autonomy.
I like the liberty Assist Scout provides me and the belief my managers have in my skill to all the time get my work achieved on a schedule that matches up with my pursuits outdoors of labor.
I actually admire the belief I really feel from my coach and from everybody inside the firm, which permits for autonomy and an unbelievable degree of labor/life integration.
[I appreciate] the chance to have extra possession over the imaginative and prescient and mission a part of the product and pour gasoline on the hearth when it comes to adoption and buyer worth.
Christine
Senior Product Supervisor
Assist Scout really walks the stroll in the case of work/life stability. It is unimaginable to overstate the impact that not being continuously confused about work has had on my life general. Till I got here right here I hadn’t realized how a lot of a shadow that had solid on every thing in my life.
Melanie
Senior Documentation Specialist
6. We’ve been a remote-first firm since day one
With the rise of distant work because the pandemic, it has grow to be very clear when an organization tries to “go distant” with out the intention and thoughtfulness it requires. Assist Scout has been a distant firm since day one — over 11 years in the past — which suggests we deeply perceive what it takes to make a worldwide firm with out an workplace thrive. Working at Assist Scout is a very totally different and refreshing expertise.
After the onset of the pandemic, so many firms cobbled collectively some distant construction, however Assist Scout has been means forward of the sport, and it has a strong infrastructure to assist a remote-first tradition. The pliability, assist, transparency, and empowerment that Assist Scout provides its staff is like one thing I’ve by no means seen earlier than. Assist Scout’s advantages are very intentional: versatile trip and schedules, sabbatical, and the “be taught one thing” and residential workplace setup stipends all present how Assist Scout values its staff and units you up for fulfillment out of your first day.
Will
Senior Technical Recruiter
What it actually boils all the way down to is the tradition. Assist Scout is a remote-first firm that really understands methods to do distant work the correct means. There’s an unbelievable quantity of belief that means that you can work in a means that is sensible for you. The tradition is centered round being human first and permits there to be a terrific work/life mix. Assist Scout does a tremendous job fostering relationship constructing and collaboration in a distant surroundings — but in addition understands the worth of in-person time and prioritizes in-person retreats. Supporting psychological well being and avoiding burnout is one thing that the corporate takes severely.
Mary
Senior Enterprise Recruiter
The distant surroundings has been thoughtfully designed to prioritize worker well-being — that method wasn’t an adaptive response to the pandemic like many different firms. Worker well-being and high quality of life persistently shine by as prime priorities.
Ken
Director of Buyer Success
Love your work and your office
When trying to find a brand new function, many firms and their job descriptions will promise you every kind of issues which can be onerous to confirm as a job seeker on the surface. Contemplating a profession transfer includes lots of threat and uncertainty, so it’s comprehensible you’d wish to have as a lot perception about working at an organization as you possibly can to assist make an informed determination. Hopefully, should you’re contemplating an open function at Assist Scout, we’ve made that alternative even simpler for you!