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The 12 Finest Intercom Options and Rivals in 2024

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The 12 Finest Intercom Options and Rivals in 2024

Intercom has modified rather a lot recently. It began as a messaging device for gross sales and advertising and marketing groups. Now, by including new options like detailed buyer profiles and dialog notes, they seem to be a first rate customer support device as nicely. These modifications assist assist groups do their job higher.

The largest change is their concentrate on AI. They even name themselves an “AI-first customer support platform.” Their AI device, Fin, seems to be spectacular. However lots of their finest options are solely in costly plans. This implies not everybody can use them.

Different firms provide related instruments, generally for much less cash. And if you happen to’re a fan of AI, loads of these instruments provide AI options as nicely. We have made an inventory of 12 alternate options to Intercom so that you can have a look at.

The 12 finest Intercom alternate options for 2024

If supporting prospects and clear pricing are your priorities, listed here are the 12 finest Intercom alternate options to take a look at:

  1. Assist Scout

  2. HelpCrunch

  3. Olark

  4. HubSpot Service Hub

  5. Zendesk

  6. Freshdesk

  7. LiveChat

  8. Tidio

  9. Crisp

  10. Zoho Desk

  11. LiveAgent

  12. Hiver

1. Assist Scout

Finest Intercom different for full buyer assist.

At Assist Scout, we imagine that delivering nice customer support should not be exhausting. There are too many assist instruments on the market which might be impersonal and chilly, cumbersome to arrange and use, with a person expertise that is lower than splendid for purchasers and assist groups alike.

We needed extra for our prospects so we constructed Assist Scout to do the precise reverse of what these different instruments do — put the client first.

Assist Scout is an intuitive (however highly effective!) buyer communications platform, with all the instruments assist groups want to offer high-quality assist and create pleasant buyer experiences.

Inbox

Our shared inbox makes it straightforward to collaborate on incoming conversations throughout your entire channels (e-mail, chat, social media) seamlessly, irrespective of how your prospects choose to attach.

Inbox has the whole lot it is advisable do your finest work, together with:

As well as, we provide iOS and Android apps so that you simply’re ready to answer prospects whereas on the go.

Self-service

We love to assist our prospects one-on-one, however we all know that usually prospects would like to assist themselves. That’s why our data base device, Docs, is out there throughout all of our plans.

Docs makes it straightforward so that you can get all the info your prospects want — issues like solutions to FAQs, troubleshooting guides, and firm insurance policies — revealed in a matter of minutes. With Docs you possibly can:

  • Construct and launch a customized assist heart

  • Create media-rich data base articles shortly and simply

  • Customise your Docs website to suit your model character

  • Monitor article efficiency and spot content material gaps by way of a devoted reporting dashboard

Proactive messaging and assist

Our internet widget, Beacon, may be embedded on any internet web page or inside your app to offer your prospects easy accessibility to dwell chat. Whereas we’re all about offering accessible assist, good customer support must be a two-way avenue. That’s why, along with being a chat hub, Beacon is a good way to achieve out to your viewers in between e-mail, chat, and social media periods.

With Beacon you possibly can:

  • Present prospects with entry to your assist heart content material from anyplace inside your person expertise

  • Ship proactive customer support by surfacing a chat window or assist article to assist prospects via difficult spots within the buyer journey

  • Ship focused messages to segments of your viewers which might be triggered by standards like time on web page and scroll conduct

  • Gather suggestions via NPS and microsurvey options

AI instruments

Assist Scout has all the time been customer-first, and we all the time will probably be. Whereas we do assume that the enhancements in LLMs and elevated entry to generative AI may be useful, we don’t assume AI ought to exchange customer support groups. 

As an alternative, we imagine AI instruments ought to empower them to do their finest work and perhaps get a bit of time again of their day to concentrate on extra useful duties that may enhance the client expertise. We’ve constructed 4 AI instruments that we expect just do that:

  • AI summarize breaks down lengthy dialog threads into a number of bullet factors, permitting you to rise up to hurry on circumstances extra shortly.

  • AI help helps you polish buyer replies and Docs articles by adjusting size or tone, checking for spelling and grammar points, or translating the textual content with a single click on. 

  • AI drafts use generative AI, the content material out of your assist heart, and previous buyer conversations to draft correct replies to buyer messages. Merely assessment, edit if wanted, and hit ship. 

  • AI solutions (coming quickly) is a brilliant search device that may present a particular reply to buyer questions utilizing generative AI and the content material in your Docs website.

Integrations

We all know how necessary it’s on your complete tech stack to work collectively, which is why we provide integrations with well-liked software program platforms like Shopify, Salesforce, HubSpot, Slack, and Jira. Don’t see the combination you’re on the lookout for? Use our API and create your personal!

Analytics

To verify your staff can measure success and establish areas of enchancment, we provide reporting dashboards to trace metrics like dialog quantity, channel utilization, staff efficiency, buyer satisfaction, and extra. Need to monitor one thing else? No downside! You’ll be able to create your personal filters based mostly on tags, customized fields, or views so that you could report on what issues most to you.

Help

We expect our product is one thing particular, however considered one of our best belongings is our devoted assist staff. Our assist execs are Assist Scout consultants and can be found 24/6 to make sure that you all the time really feel correctly supported. We even have useful assets like dwell lessons, weblog content material, ebooks, and a strong assist heart for these fascinated about diving a bit of deeper. 

We imagine that Assist Scout is a good different to Intercom for groups which might be targeted on customer-first assist at a aggressive worth level.

In case you’re fascinated about making the swap, our platform’s knowledge migration capabilities don’t require any IT involvement, making it straightforward to deliver your buyer knowledge and dialog historical past to Assist Scout. And in case you have any questions alongside the way in which, don’t hesitate to achieve out — we’re completely happy to assist!

Value: Free trial out there. Plans begin at $22/person monthly.

2. HelpCrunch

Finest Intercom different for multi-channel messaging.

HelpCrunch is one other Intercom competitor to think about. Very like Intercom and Assist Scout, HelpCrunch permits brokers to simply handle buyer interactions throughout your entire channels from a single device. Talking of channels, apart from e-mail and dwell chat, HelpCrunch helps tons of messaging platforms like Fb, Instagram, and WhatsApp. You’ll be able to even add Telegram and Viber chatbots to the combo.

Moreover dialog administration, HelpCrunch additionally has e-mail advertising and marketing and automatic messaging instruments in addition to a data base builder to assist prospects discover useful info while not having to contact assist. AI-wise, Assist Crunch is within the technique of rolling out AI options. The primary is their AI-powered writing assistant that may assist together with your copy’s spelling, grammar, tone, size, and translation.

If HelpCrunch looks as if the correct alternative for you, in addition they provide free knowledge migration from different well-liked assist desks like Intercom and Zendesk.

Value: Free trial out there. Plans begin at $12/member monthly.

3. Olark

Finest Intercom different for stand-alone dwell chat.

In case you’re on the lookout for chat software program that may assist interact web site guests, Olark is a good alternative. You’ll be able to customise your chat expertise to match your model tips, seize necessary buyer information upfront with pre-chat surveys, and when your staff is offline, they’ve chatbots to assist reply to buyer queries. 

In case you’re intimidated by creating your personal chatbot flows, Olark will construct them for you! In case you select to pay for Olark’s CoPilot program, their staff will construct bots catered to your small business’ wants and use circumstances.

Different Olark options embrace computerized focused messaging, integration with different instruments in your tech stack, in-depth reporting capabilities, and searchable chat transcripts, making certain that they are often simply referenced sooner or later.

Value: Free trial out there. Plans begin at $29/seat monthly.

4. HubSpot Buyer Platform or HubSpot Service Hub

Finest Intercom different for big companies who’re already HubSpot customers.

HubSpot is a well-liked martech device with a plethora of options for SaaS and different on-line companies. HubSpot’s all-in-one suite of instruments, HubSpot Buyer Platform, contains software program for touchdown web page creation, lead technology, e-mail advertising and marketing automation, buyer assist, gross sales prospecting, operations, and extra.

That is why HubSpot is smart as an Intercom different for big manufacturers who’re already energetic throughout the HubSpot ecosystem. All the instruments combine with one another, and you may preserve your entire buyer comms in a single place. 

Nonetheless, if you happen to aren’t a present HubSpot buyer and are simply fascinated about a buyer assist device, you possibly can join particularly for his or her service providing, Service Hub. Each merchandise have a freemium possibility and paid plans that begin at $15 per seat.

Value: Free plan out there. Paid plans begin at $15/seat monthly. Study different instruments much like HubSpot.

5. Zendesk

Finest Intercom different for AI-first enterprise firms.

Zendesk is a well known customer support software program answer and doubtless probably the most sturdy device on this listing, making it an awesome Intercom competitor for enterprise firms targeted on scalability.

Once you join, you get entry to a shared inbox that may monitor SMS, voice, e-mail, and social. There’s additionally a dwell chat answer, entry to its data base builder (Information), the power to create a neighborhood discussion board or buyer portal, workflows and triggers to assist automate mundane duties, macros (saved templates) for responding shortly to FAQs, reporting dashboards, entry to tons of integrations, and extra.

Very like Intercom, Zendesk is an instance of an organization that has made a robust push towards AI. They provide a digital agent, agent help options, AI-powered ticket routing, and even instruments for figuring out content material gaps in your data base. Whereas AI-first isn’t for everybody, whether it is for you, then Zendesk is an efficient possibility.

Value: Free trial out there. Plans begin at $19/agent monthly.

6. Freshdesk

Finest Intercom different for name heart assist.

If Zendesk isn’t the correct device for you however you need a substitute for Intercom that has the same vibe, you must take into account Freshdesk.

Freshdesk plans provide entry to assist desk ticketing software program that may allow you to handle communication throughout nearly any channel. For groups which might be targeted on voice, reminiscent of name heart groups, you possibly can even add on Freshcaller, the corporate’s cellphone answer. With Freshcaller, you should purchase a cellphone quantity proper from the device and handle calls utilizing useful options like name transferring, queue callback, and IVR (cellphone timber).

As well as, Freshdesk has a robust AI part in Freddy AI. Freddy helps energy chatbots, present agent assist by way of generative AI, and even present insights into analytics. For Freshcaller customers, Freddy can even energy speech-enabled IVR experiences.

Value: Free trial and plan out there. Paid plans begin at $15/agent monthly. Study different instruments much like Freshdesk.

7. LiveChat

Finest Intercom different for chat automation.

In search of an Intercom different that is a little more finances pleasant? LiveChat provides options for assist, gross sales, and advertising and marketing, making it the same device to Intercom — however for a fraction of the price.

LiveChat comes with instruments for reporting, a ticketing answer, routing guidelines, AI-powered agent help, and extra. Its dwell chat device has rather a lot to supply as nicely, from automation and canned responses to speak transfers and personalization.

One factor to notice about LiveChat merchandise is that they often have to be bought individually. You want LiveChat for chats, HelpDesk for ticketing, KnowledgeBase for self-service, and ChatBot for bot assist. Nonetheless, with the latest push towards AI, the device is now selling a bundle consisting of LiveChat and ChatBot collectively. The concept is that you need to use bots for routine buyer inquiries, giving your human brokers extra time to concentrate on advanced questions.

Whereas the bundle could not match into the “smaller finances” class, with plans beginning at $72 monthly ($20/individual for LiveChat; $52 for ChatBot), if you happen to’re targeted on chat assist and automation, it may very well be price it.

Value: Free trial out there. Plans begin at $20/individual monthly. Study different instruments much like LiveChat.

8. Tidio

Finest Intercom different for video chat.

Tidio’s easy-to-use interface makes it an awesome device for fast setup inside your buyer assist and advertising and marketing groups. In actual fact, Tidio boasts that groups can simply get began inside 5 minutes!

Whereas the platform’s power is unquestionably chat, you can too use Tidio to handle your e-mail in addition to messaging channels like Fb Messenger, Instagram, and WhatsApp. In case you’re fascinated about dwell video chat, Tidio has you lined there, too. You’ll be able to simply join with prospects and present prospects via video, serving to you construct higher buyer relationships.

For groups extra targeted on AI-powered chatbots like Intercom’s Fin, Tidio’s Lyro AI Chatbot product may additionally be a good selection; these plans begin at $32.50 monthly. If AI is necessary to your technique, undoubtedly make some extent of taking a look at each choices and their pricing plans when making your choice.

Value: Free plan out there. Paid dwell chat plans begin at $24.17 monthly.

9. Crisp

Finest Intercom different for startups and small companies.

Crisp is a good device for startups and small companies as a result of its fully free plan, easy interface, and sturdy characteristic set.

Crisp’s prime options embrace co-browsing, a CRM, a shared inbox, a chat widget with audio and video chat choices, chatbots, a ticketing system, a data base, cell apps for on-the-go assist, and extra. Plus, it helps a variety of integrations with well-liked platforms like Slack, Zapier, Salesforce, and WhatsApp.

In case your curiosity in Intercom was sparked due to its AI instruments, Crisp is beginning to roll out enhancements to its chatbot expertise, incorporating all the new AI tech that’s come about over the past couple of years. It’s undoubtedly price testing if you happen to’re on the lookout for AI performance at a cheaper price level.

Value: Free plan out there. Paid plans begin at $25/month per workspace. Study different instruments much like Crisp.

10. Zoho Desk

Finest Intercom different for sales-focused groups.

Zoho Desk is a support-focused providing from the Zoho suite of merchandise. Zoho’s CRM platform is a well-liked gross sales device, making its assist desk software program a perfect answer for sales-centric groups who can profit from the whole suite of instruments.

Zoho’s assist options embrace ticket administration, automation, a data base builder, and omnichannel communication. It’s additionally an alternative choice for these seeking to create neighborhood boards to enhance their self-service choices and to create extra buyer engagement.

In terms of AI, Zoho’s Zia has rather a lot to supply these in search of a substitute for Intercom. It powers chatbots to assist with buyer requests, routinely tags tickets to assist with group, performs sentiment evaluation, notifies your staff of surprising exercise within the queue, and extra.

Value: Free trial and plan out there. Paid plans begin at $7/agent monthly. Study different instruments much like Zoho Desk.

11. LiveAgent

Finest Intercom different for gamification.

LiveAgent is one other Intercom different you may need to take into account if you happen to’re out there for name heart software program. It has built-in name heart assist, a number of buyer communication channels (chat, e-mail, social, and many others.) SLA administration, audit logs, and extra.

One other distinctive characteristic that is likely to be of curiosity is LiveAgent’s gamification functionality. If one of many methods your staff stays motivated is thru wholesome competitors, the platform’s leaderboard, badges, and agent ranges may make LiveAgent price a glance.

If AI is a should on your staff, LiveAgent additionally provides an AI assistant powered by ChatGPT to assist with textual content enhancement and reply technology.

Value: Free trial and plan out there. Paid plans begin at $9/agent monthly.

12. Hiver

Finest Intercom different for Gmail or Google Collaborative Inbox customers

Hiver is a bit of totally different than the opposite assist desk instruments on this listing. It’s basically a Gmail extension that offers groups assist desk capabilities, but it surely isn’t a stand-alone product, per se. With it you’re capable of have a shared inbox and assign requests to totally different assist brokers, provide dwell chat, and create a data base for self service — duties you’re not usually capable of do in Gmail. 

The device additionally contains collaboration options like inside notes and the power to make approval workflows. They’ve additionally added a number of fundamental AI options like the power to summarize a buyer interplay, auto-close conversations with a thanks, and recommend responses to brokers utilizing pre-written responses via their bot, Harvey.

Whereas you are able to do a few of these issues in Google Collaborative Inbox, Hiver takes issues additional, making it an awesome starter platform for these able to make the leap to a assist desk.

Value: Free trial out there. Plans begin at $19/person monthly. Study different instruments much like Hiver.

What to search for in an Intercom different

Intercom is a strong device that may deliver quite a lot of worth to some assist groups. Nonetheless, if you happen to’ve discovered it’s not the correct answer for your small business wants, there are a number of options we expect you must search for in any different you take into account. 

AI entry at a cheaper price level 

Arguably, Intercom’s most tasty options are their AI instruments like Fin, however entry to these instruments comes with a hefty price ticket — a downside for many enterprise homeowners. Full entry runs $139/agent monthly, and a few options have further utilization charges. There are quite a lot of choices available on the market that provide related ranges of performance for a fraction of that worth. So, it might be price wanting round if affordability is a precedence on your staff. 

Ease of use

Flashy options don’t imply rather a lot if the device is troublesome to make use of. Search for instruments which have a fast setup and are additionally intuitive for brokers to make use of. You might even select to search for choices with trials to get a greater perspective on what works finest for you. 

Steady pricing

Most of Intercom’s instruments are lined via the month-to-month subscription price. Nonetheless, their Fin AI agent — a bot that solutions requests autonomously — is topic to further volume-based pricing. Every “decision” Fin AI agent completes prices an extra $0.99. Fin AI Copilot, an AI inbox assistant for brokers, is free for the primary 10 tickets per agent, however then it requires an extra per-agent payment.

These are simply the AI add-ons — options like their proactive assist bundle and sure channels like cellphone, SMS, and WhatsApp all have further price implications.

There’s definitely nothing flawed with usage-based pricing or charging extra for premium options, however if you do a mixture of all of those methods on the identical time, price turns into complicated and unpredictable. Their pricing calculator helps, but it surely’s nonetheless rather a lot to get your arms round when making an attempt to decide.

Select your prime Intercom different

Prepared to leap off the Intercom prepare? The 12 Intercom alternate options above present nice choices for gross sales, advertising and marketing, and assist.

Replicate on what your targets are and which options are most necessary to your organization. Selecting the best platform is way simpler when you understand what you’re on the lookout for. Then, it’s merely a case of studying evaluations (strive asking individuals in your community or utilizing a website like G2!), testing totally different choices, weighing the advantages, and seeing what works on your staff.

In case you’re fascinated about delivering extra pleasant experiences to your prospects, we provide a free 15-day trial of Assist Scout. Attempt our platform at this time!

Extra content material was written by Michael Keenan, Jesse Quick, and the staff at Assist Scout.



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Emarketing World Admin, the driving force behind EmarketingWorld.online, is a seasoned expert in the field of digital marketing and e-commerce. With a wealth of experience and a passion for innovation, Emarketing World Admin has dedicated their career to helping businesses and entrepreneurs navigate the complexities of online marketing and achieve their digital goals. Through EmarketingWorld.online, they provide valuable insights, strategies, and tools to empower others in the ever-evolving world of digital marketing.### Early Life and Introduction to MarketingFrom an early age, Emarketing World Admin exhibited a keen interest in technology and communication. Growing up during the rise of the internet, they were fascinated by the potential of digital platforms to connect people and transform businesses. This early curiosity laid the groundwork for a career in digital marketing.During their formative years, Emarketing World Admin spent countless hours experimenting with website design, online advertising, and social media. These hands-on experiences sparked a deep passion for digital marketing and led them to pursue a career in the field. Their early projects ranged from managing small business websites to running grassroots online campaigns, providing a solid foundation for their future endeavors.### Education and Professional DevelopmentEmarketing World Admin’s educational background includes a combination of formal studies and continuous learning in the realm of digital marketing. They hold a degree in Marketing or a related field from a reputable institution, supplemented by specialized certifications in areas such as search engine optimization (SEO), pay-per-click (PPC) advertising, and social media marketing.In addition to their formal education, Emarketing World Admin has actively pursued ongoing professional development. They regularly attend industry conferences, webinars, and workshops to stay current with the latest trends, tools, and best practices in digital marketing. This commitment to continuous learning ensures that their insights and strategies are always aligned with the evolving digital landscape.### Professional Experience and AchievementsWith over a decade of experience in digital marketing, Emarketing World Admin has held various roles, including digital marketing strategist, SEO consultant, and e-commerce specialist. Their career includes working with a diverse range of clients, from startups to established corporations, across various industries.Throughout their career, Emarketing World Admin has achieved significant milestones, such as successfully managing high-profile digital campaigns, increasing online visibility for numerous brands, and driving substantial revenue growth through targeted marketing strategies. Their expertise encompasses a wide array of digital marketing disciplines, including content marketing, email marketing, data analytics, and conversion optimization.### The Birth of EmarketingWorld.onlineEmarketingWorld.online was created out of Emarketing World Admin’s desire to share their extensive knowledge and experience with a broader audience. The website was launched as a comprehensive resource for individuals and businesses looking to enhance their digital marketing efforts.The platform features a wide range of content, including in-depth articles, how-to guides, case studies, and expert interviews. Emarketing World Admin is dedicated to providing actionable insights and practical advice that users can implement to achieve their marketing goals. The website also offers tools and resources designed to help users analyze their marketing performance and optimize their strategies.### Philosophy and MissionThe core philosophy of EmarketingWorld.online revolves around the belief that effective digital marketing is both an art and a science. Emarketing World Admin emphasizes the importance of data-driven decision-making, creative problem-solving, and ongoing experimentation in achieving marketing success.The mission of EmarketingWorld.online is to empower businesses and individuals with the knowledge and tools they need to thrive in the digital world. By providing valuable resources, actionable strategies, and expert guidance, Emarketing World Admin aims to help users navigate the complexities of digital marketing and achieve measurable results.### Personal Touches and Community EngagementOne of the distinguishing features of EmarketingWorld.online is the personal touch that Emarketing World Admin brings to the content. Their unique perspective and hands-on experience are reflected in every article, guide, and resource. Emarketing World Admin is known for their ability to translate complex marketing concepts into practical, easy-to-understand advice.In addition to content creation, Emarketing World Admin actively engages with the EmarketingWorld.online community. Through social media interactions, email newsletters, and direct feedback from readers, Emarketing World Admin fosters a dynamic and supportive environment. They are committed to addressing user questions, offering personalized recommendations, and building a network of digital marketing professionals and enthusiasts.### Looking AheadAs EmarketingWorld.online continues to grow, Emarketing World Admin is excited about the future and the opportunity to expand the platform’s offerings. Future plans include introducing new content formats, such as video tutorials and interactive webinars, and collaborating with other industry experts to provide even more valuable insights.Emarketing World Admin remains dedicated to staying at the forefront of digital marketing innovation and providing users with the tools and knowledge they need to succeed. Whether you’re a seasoned marketer or just starting out, EmarketingWorld.online is here to support and guide you on your journey to digital marketing success.

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