Offering distinctive help comes down to 2 issues: nice folks and the proper instruments. For those who’re lacking both of these, the job turns into exponentially harder. Discovering the proper software is arguably the simpler of the 2, but it surely nonetheless comes with its challenges.
Simply as every help workforce is exclusive, so are their desires and wishes in relation to the instruments they use to supply help to clients. That concept has spawned help software program corporations that take an a la carte strategy to their choices. One of the crucial distinguished examples of that is HappyFox.
As a substitute of providing a prepackaged platform, you’re in a position to choose the totally different instruments you need, paying a month-to-month payment to entry every. Although it means you’ll be able to tailor match the answer to your wants, it does make pricing a bit extra complicated and fewer predictable, which will be problematic when attempting to get approval or if it is advisable add a brand new workforce member.
For those who’re a present HappyFox person seeking to change otherwise you’re merely gathering choices in your help software program search, the 9 HappyFox options under are an amazing place to begin.
The 9 finest HappyFox options
Although there’s a first rate quantity of crossover feature-wise, every of 9 options to HappyFox under do have their very own distinguishing elements, making them higher suited to sure use circumstances:
1. Assist Scout
Finest HappyFox various for rising groups.
Assist Scout is a devoted buyer help platform constructed for rising groups to ship top-notch customer support. Whenever you join, you get entry to a complete suite of instruments, all constructed that can assist you create the most effective buyer expertise potential.
Our shared inbox contains options like non-public notes and @mentions to enhance workforce collaboration and collision detection to forestall duplicate work by displaying when an agent is actively engaged on a particular dialog.
You’re additionally in a position to automate routine duties like dialog sorting with workflows and add further context with buyer profiles.
If you wish to empower clients to assist themselves, our information base builder, Docs, is correct up your alley. The intuitive editor makes creating self-service content material fast and straightforward. Constructed-in search performance and group options assist clients discover the solutions they want shortly. Lastly, Docs-specific experiences present which content material is doing finest and areas the place you could have room for enchancment.
Beacon provides stay chat capabilities and proactive help choices by way of an embeddable widget. Clients can search your Docs website articles or submit a query to your help workforce proper from the widget, serving to them get solutions when and the place they want them most.
Assist Scout additionally comes loaded with pre-built efficiency dashboards by way of our experiences. You can too create customized experiences to zero in on the metrics that matter most to you and your workforce. Final, however definitely not least, you get entry to Assist Scout’s world-class help workforce, which is on the market by electronic mail 24/6 to reply any questions you might have.
For these contemplating a change to Assist Scout, the platform makes it straightforward to convey your buyer knowledge and conversations with you. The software program’s knowledge migration capabilities don’t require any IT involvement and make transferring to Assist Scout a snap.
Value: Beginning at $20/person per 30 days.
2. LiveAgent
Finest HappyFox various for chat-heavy groups.
When LiveAgent initially launched, they have been primarily targeted on serving to groups present nice stay chat help. As they’ve grown, they’ve added extra instruments to their toolbox, like a shared inbox, social help (there’s an extra price for every channel), and even video calling (although that’s solely provided on their higher-cost plans).
Although they do supply good protection, the price will increase fairly steeply as you add totally different companies, which might make LiveAgent a bit expensive for some. For those who don’t want entry to all of the channels they provide, there are different choices on the record which are extra competitively priced.
Value: Beginning at $15/agent per 30 days.
3. Zoho Desk
Finest HappyFox various for groups utilizing Zoho.
Zoho first made a reputation for themselves with their CRM product. As the corporate grew, they expanded out into different choices, certainly one of which is a assist desk answer referred to as Zoho Desk. Whenever you join, you get entry to help instruments like a shared inbox, stay chat, a information base builder, and reporting to trace workforce progress.
In addition they supply productiveness options like saved replies and fundamental automations to scale back handbook work on your workforce. For those who’re a Zoho CRM person, the 2 combine seamlessly, supplying you with a whole image of your communication with a particular buyer, which may save time and trouble for everybody concerned.
Value: Free plan out there. Paid plans beginning at $14/agent per 30 days.
4. Zendesk
Finest HappyFox various for big groups.
If you already know one assist desk software program by identify, likelihood is it’s Zendesk. They bucket their providing into two totally different plan varieties: foundational and suite. The foundational plans are inexpensive, however they’re primarily restricted to electronic mail help, although they do supply some fundamental reporting and productiveness options.
The suite plans supply omnichannel protection, beginning at $49/agent per 30 days, which is a bit expensive. Their suite plans embrace a shared inbox, a stay chat software, a information base builder, reporting, and productiveness instruments like automations, integrations, and AI-powered automated responses.
Although the record of options is lengthy, it’s additionally greater than most groups want. Zendesk additionally tends to take a variety of time to arrange, which means you possibly can be paying for 2 instruments for months whilst you get every little thing going and workers educated. For those who don’t have an enormous finances or the necessity for all their superior options, it might be higher to look elsewhere.
Value: Beginning at $19/agent per 30 days.
5. Freshdesk
Finest HappyFox various for phone-heavy groups.
Freshdesk is a buyer help suite together with a shared inbox, stay chat software program, a information base builder, and even some AI-powered automated responses (although that performance is restricted to their highest price plan).
In all honesty, Freshdesk is a really related providing to Zendesk, even all the way down to the truth that they break up plans into two teams: help desk and omnichannel. Nonetheless, they do supply extra superior cellphone performance, with included minutes on all their omnichannel plans (beginning at $29/agent per 30 days). So, in case your workforce is heavy on cellphone help, they may very well be choice.
Value: Free plan out there. Paid plans beginning at $15/agent per 30 days.
6. Entrance
Finest HappyFox various for groups wanting to make use of private electronic mail addresses.
It’s widespread for help groups to have a bunch electronic mail tackle ([email protected]) however in some circumstances, that is probably not superb. If that’s the case for you, Entrance could also be choice. It’s a shared inbox software that permits customers to reply from a private electronic mail tackle.
Together with that functionality, they’ve some collaboration instruments like inside notes and ticket task capabilities. There are additionally some productiveness instruments like fundamental automations, although that performance is restricted to their higher-cost plans.
Value: Beginning at $19/individual per 30 days.
7. Salesforce Service Cloud
Finest HappyFox various for groups utilizing Salesforce.
Just like some others on this record, Salesforce might not instantly come to thoughts when serious about help instruments, however they’ve truly been making buyer help software program for fairly a while. The newest iteration is Service Cloud.
Service Cloud features a shared inbox, a information base builder, and a stay chat software. You additionally get entry to some widespread options like inside notes, automations, tagging capabilities, and experiences to know workforce efficiency. For those who use one other Salesforce product, you’ll be able to combine the 2 to get much more element concerning the folks you’re interacting with.
Value: Beginning at $25/person per 30 days.
8. TeamSupport
Finest HappyFox various for B2B help groups.
TeamSupport is a customer support platform constructed particularly for groups working within the B2B area. A lot of their instruments are much like others on the record — they provide a shared inbox, a information base builder, and stay chat software program (although chat is just provided on their increased price plans).
Nonetheless, additionally they have some extra superior buyer administration options like in-depth buyer profiles, the flexibility to have totally different SLAs for various clients, and a buyer well being dashboard to assist preserve your workforce knowledgeable and in a position to anticipate buyer wants.
Value: Beginning at $49/agent per 30 days.
9. Kustomer
Finest HappyFox various for groups wanting CRM capabilities.
Kustomer is form of a cross between a buyer help software and a CRM. You get entry to issues like a shared inbox, a information base builder, and stay chat software program. In addition they have an AI product referred to as Kustomer IQ which is supposed to assist with ticket deflection and is able to dealing with very fundamental customer support requests.
On the CRM aspect of issues, you’re in a position to construct out buyer profiles so brokers have a extra full image of individuals they’re speaking with. You may add customized objects to profiles to incorporate related knowledge, in addition to restrict entry to totally different components of the platform to ensure all of your buyer knowledge is safe.
Value: Beginning at $89/person per 30 days.
Making the proper selection
Accessing the proper instruments is paramount for any help workforce’s success. Nobody desires to overpay for options they don’t want, however there’s a steadiness to strike.
Groups develop, and their wants change. Be sure to’re not shopping for primarily based on simply what’s occurring in the mean time. As a substitute, purchase together with your present and future wants in thoughts.